Fernando Samuel Rivera
San Jose,CA
Summary
Professional Customer Service Leader Equipped To Drive Results And Foster Team Collaboration. Skilled In Conflict Resolution, Process Improvement, And Customer Satisfaction. Highly Adaptable, Reliable, And Focused On exceeding expectations in fast-paced environment. Strong Communication, Problem-Solving, And Leadership Abilities Ensure Seamless Operations And Exceptional Customer Experiences.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Agent
Alaska Airlines
05.2022 - Current
- Providing Exceptional Customer Service , Ensuring Prompt Resolution Of Travel Related Inquiries And Issues.
- Assisted Customers With Ticketing, Check-in, And Boarding Processes In A Fast-Paced Environment
- Evaluated And Prepared Flights, Arranged Seating, And Facilitated Special Request & Upgrades
Supervisor & Bartender
AMC Theatres
09.2019 - 09.2022
- Operation ,Inventory And Marketing Supervisor
- Trainer For New Employees And Bartenders
- Preparing Weekly Schedules For Staff members
Visual Merchandiser Manager
H&M
05.2016 - 05.2019
- Implement, And Follow Up On Store Visual & Commercial goals With The Store Manager.
- Ensure Good Garment care, Stock Levels And Marketing
- Maintaining And Care For All Display Forms And Interior Material (Fixtures & Fittings)
Education
Unfinished - Software Development And Programming
West Valley College
01.2020
High School Diploma -
New Valley High School
Santa Clara, CA06-2015
Skills
- Bilingual In English And Spanish
- Leadership
- Team Player
- Great Customer Service
- Great Multitasker
- Professional Attitude And Work Ethic
- Critical Thinking
- Microsoft Office Suite
Languages
Spanish
Native or Bilingual
Sign Language
Limited Working
Interests
- Exploring Famous Landmarks, Historical Sites, And Cultural Attractions In New Places
- Adventure Travel
- Love Watching Movies And TV Shows
- Sports
- Photography
- Music
- Video Gaming
Timeline
Lead Customer Service Agent
Alaska Airlines
05.2022 - Current
Supervisor & Bartender
AMC Theatres
09.2019 - 09.2022
Visual Merchandiser Manager
H&M
05.2016 - 05.2019
Unfinished - Software Development And Programming
West Valley College
High School Diploma -
New Valley High School
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