Fernela Tita Aliyah
Yukon
Summary
Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Cook
Aggies Restaurant
Dallas
06.2023 - 10.2025
- Maintained cleanliness and organization of kitchen spaces and equipment.
- Monitored food safety practices to comply with health regulations consistently.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Collaborated with team members to ensure timely food service during peak hours.
Customer Service Representative
UniversalMedSupply
Irving
10.2021 - 06.2023
- Assisted customers with product inquiries and order statuses.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders accurately using company software systems.
- Maintained detailed records of customer interactions and transactions.
- Educated customers on product features and best practices for use.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Shipping Clerk
Cynergy
Grapevine
04.2019 - 10.2021
- Processed incoming and outgoing shipments efficiently using company logistics software.
- Coordinated with freight carriers to schedule timely deliveries and pickups.
- Maintained accurate shipping records and inventory logs for all shipments.
- Collaborated with warehouse staff to optimize packing and loading procedures.
- Inspected packages for damage and ensured compliance with shipping guidelines.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Verified shipping documents for accuracy.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Education
Bachelor of Science - Economics
University of Buea, Cameroon
02.2016 - 10.2019
Skills
- Food safety compliance
- Kitchen equipment operation
- Dish preparation
- Culinary techniques
- Customer service
- Order accuracy
- Attention to detail
- Problem solving
- Time management
- Effective communication
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Timeline
Cook
Aggies Restaurant
06.2023 - 10.2025
Customer Service Representative
UniversalMedSupply
10.2021 - 06.2023
Shipping Clerk
Cynergy
04.2019 - 10.2021
Bachelor of Science - Economics
University of Buea, Cameroon
02.2016 - 10.2019