FERRELL FREEMAN
Calumet City,IL
Summary
Detail-oriented Access Specialist with extensive experience in security access administration and credential management. Successfully processed requests and maintained accurate records, ensuring the protection of confidential information while delivering efficient customer service in dynamic environments.
Overview
8
8
years of professional experience
Work History
SECURITY ACCESS / KEY CARD ADMINISTRATIVE SUPPORT
Chicago Board of Trade Building
Chicago, Illinois
01.2020 - 01.2026
- • Supported facility security access and employee key-card operations.
- • Created, issued, activated, and maintained employee identification badges and access cards.
- • Processed requests for new credentials and access changes to facilitate timely employee onboarding and transitions.
- • Verified employee information and authorization before completing security-access updates.
- • Entered and updated employee access information in security and administrative systems.
- • Maintained organized records of badge issuance, access permissions, and credential changes to ensure accurate tracking.
- • Supported daily security operations by ensuring accurate access information. by keeping access information accurate and current.
- • Assisted employees and visitors by addressing inquiries regarding building access, identification requirements, and security procedures.
- • Reported lost or compromised credentials and completed required documentation.
- • Handled sensitive employee and organizational information confidentially.
- • Engaged in professional communication with employees and visitors via phone, email, and in person. by telephone, email, and in person.
- • Completed general administrative duties, including data entry, filing, document preparation, record maintenance, and correspondence.
- • Worked with supervisors and other departments to resolve access discrepancies and obtain required approvals.
- • Demonstrated strong attention to detail while processing credentials and maintaining security-related documentation.
ACCESS SPECIALIST
Securitas Security / Allied Universal
Chicago, Illinois
01.2018 - 01.2020
- Managed and processed access requests for employees, contractors, visitors, and facilities, ensuring compliance with security policies and procedures.
- Issued, activated, modified, replaced, and deactivated employee access badges and key cards.
- Verified identification, authorization, and required documentation before granting or changing facility access.
- Updated access levels based on department, position, work location, and approved authorization.
- Coordinated access approvals and changes with management, security personnel, human resources, and other departments to streamline operations.
- Maintained accurate electronic records of access permissions, credential status, employee information, and security-related changes.
- Monitored pending requests and followed up on incomplete documentation to expedite access approvals.
- Assisted employees with lost, damaged, expired, or malfunctioning access credentials.
- Provided professional customer service while responding to access-related questions and resolving credential issues.
- Protected confidential employee and security information while maintaining discretion and professionalism.
- Assisted with access termination procedures by promptly disabling credentials when access was no longer authorized.
- Followed established security procedures to help prevent unauthorized access to restricted areas.
- Performed accurate data entry and maintained organized records for auditing and operational purposes.
- Managed multiple requests and administrative responsibilities while meeting deadlines in a fast-paced environment.
Education
High School Diploma -
CICS Larry Hawkins Charter School
Chicago, IL01-2011
Skills
- Access Control Administration
- Security Access Requests
- Key card management
- Badge management
- Access documentation
- Access Control Support
- Credentialing
- Identity verification
- Access-Level Changes
- Security Software
- Incident Documentation
- Security Operations Support
- Database & Data Entry
- Record maintenance
- Time Management
- Problem Resolution
- Policy compliance
- Confidential handling
- Email & Telephone Communication
- Attention to Detail
- Office administration
Personal Information
Title: ACCESS SPECIALIST | SECURITY ACCESS ADMINISTRATION | CREDENTIAL MANAGEMENT
PROFESSIONAL STRENGTHS
Dependable and highly organized professional with a strong background in access control, credential administration, security documentation, and administrative support. Skilled at working independently and collaboratively while maintaining accuracy, confidentiality, professionalism, and compliance with organizational security procedures.
Timeline
SECURITY ACCESS / KEY CARD ADMINISTRATIVE SUPPORT
Chicago Board of Trade Building
01.2020 - 01.2026
ACCESS SPECIALIST
Securitas Security / Allied Universal
01.2018 - 01.2020
High School Diploma -
CICS Larry Hawkins Charter School