Ferry Bissereth
Burlington,MA
Summary
Dynamic leader with a proven track record at BJ’s Wholesale Club, enhancing membership growth and staff performance through innovative strategies and motivational leadership. Skilled in facility management and team building, I excel in creating environments that foster professional development and high customer service standards. Achieved significant improvements in operational efficiency and team cohesion, leveraging organizational skills and a results-driven approach.
Overview
13
13
years of professional experience
Work History
Club Manager
BJ’s Wholesale Club
09.2022 - Current
- Increased staff performance and engagement via motivational leadership.
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
Assistant Club Manager
BJ’s Wholesale Club
02.2022 - 09.2022
- Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
- Collaborated with management team to develop marketing strategies for membership growth and event promotion.
- Fostered a positive work environment through clear communication, teamwork, and recognition of employee achievements.
- Assisted in the planning, organization, and execution of club events, ensuring successful outcomes and positive member feedback.
Front End Manager
BJ’s Wholesale Club
02.2021 - 02.2022
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Assistant Merchandising Manager
BJ’s Wholesale Club
05.2019 - 02.2021
- Streamlined purchasing processes, reducing lead times and minimizing supply chain disruptions.
- Coordinated cross-functional teams to execute successful store launches and events that captured consumer interest and fostered brand loyalty.
- Assisted marketing teams in the development of promotional campaigns that drove increased foot traffic and revenue generation.
- Implemented targeted markdown strategies, optimizing sell-through rates while minimizing impact on margins.
Asset Protection Manager
BJ’s Wholesale Club
04.2017 - 05.2019
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
Front Line Supervisor
BJ’s
10.2014 - 04.2017
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Contributed towards overall business growth by meeting/exceeding individual targets while supporting team objectives.
- Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
Brand Representative
Abercrombie & Fitch
11.2014 - 05.2015
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Sales Floor Associate
BJ’s
10.2013 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Cashier
BJ’s
08.2011 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Exercise & Sport Science
Salem State University
Salem, MA05.2017
Skills
- Staff Training
- Membership Growth
- Team motivation
- Facility Management
- Staff Scheduling
- Coaching and Mentoring
- Team Leadership
- Team building
- Multitasking
- Customer Service
- Organizational Skills
Languages
Haitian Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
English
Full Professional
Timeline
Club Manager
BJ’s Wholesale Club
09.2022 - Current
Assistant Club Manager
BJ’s Wholesale Club
02.2022 - 09.2022
Front End Manager
BJ’s Wholesale Club
02.2021 - 02.2022
Assistant Merchandising Manager
BJ’s Wholesale Club
05.2019 - 02.2021
Asset Protection Manager
BJ’s Wholesale Club
04.2017 - 05.2019
Brand Representative
Abercrombie & Fitch
11.2014 - 05.2015
Front Line Supervisor
BJ’s
10.2014 - 04.2017
Sales Floor Associate
BJ’s
10.2013 - 10.2014
Cashier
BJ’s
08.2011 - 10.2013
Bachelor of Science - Exercise & Sport Science
Salem State University
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