Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ferry Harahap

Colton,California

Summary

  • Motivated food serving professional with 10+ years food and beverage experience in casual and fine dining.
  • I work in the restaurant business ranging from Busboy,Kitchen Helper,Dishwasher,Sushi Chef,Server to Head Server.
  • Organized, independent worker with strong time management skills.
  • Detail-oriented and able to learn new tasks quickly and effectively.
  • Dynamic employee with highly knowledgeable about FOH and BOH restaurant operations.
  • Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Dedicated server with 13 years of experience delivering exceptional customer service. Proven ability to effectively communicate with guests and kitchen staff, ensuring satisfaction and driving sales through informed menu suggestions.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Server

Benihana
Ontario, California
05.2012 - Current
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Skillfully anticipated and addressed guests' service needs.
  • Consistently adhered to quality expectations and standards.
  • Delivered exceptional, friendly and fast service.
  • Effectively used items in stock to decrease waste and profit loss.
  • Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Correctly calculated charges, issued bills and collected payments.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Promoted and endorsed the company to bring in new business.
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.
  • Provided high quality service.

Sushi Chef

Shogun Restaurant Japanese Steak House
La Verne, California
04.2012 - 03.2013
  • Prepared sushi rolls using traditional techniques and fresh ingredients.
  • Maintained cleanliness and organization in food preparation areas.
  • Collaborated with kitchen staff to ensure timely meal service.
  • Ensured compliance with health and safety regulations in food handling.
  • Created visually appealing presentations for sushi dishes served to customers.
  • Prepared sushi rolls with fresh ingredients and traditional recipes.
  • Communicated effectively with coworkers regarding customer orders.
  • Applied sauces, garnishes, condiments, and seasonings accurately.
  • Assisted in opening and closing duties such as cleaning, restocking.

Server

China Chefs
Riverton, Utah
06.2008 - 05.2012

      * Assisted guests with making menu choices in an informative and helpful fashion.

  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Skillfully anticipated and addressed guests' service needs.
  • Delivered exceptional, friendly and fast service.

Busboy & Kitchen Helper

Asia Buffet
Las Vegas, Nevada
05.2007 - 05.2008
  • Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Prepared the buffet and salad bar for dinner service.
  • Continually kept carpets and floor clear of debris.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Regularly cleaned host stand and buffet area.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
  • Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Promptly and consistently reset tables with spotless service ware.
  • Stocked and maintained silverware, linen and condiments.
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
  • Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.

Server

Panda Garden Restaurant &Mandarin Buffet
Saint George, Utah
06.2006 - 05.2007
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Greeted guests in a pleasant and courteous manner.
  • Provided high quality service.
  • Completed opening and closing checklists according to set standards.
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.
  • Routinely checked menus to verify they were current, clean and wrinkle-free.
  • Guided guests through the dining rooms and provided needed assistance.
  • Greeted guests and communicated about wait time.
  • Promoted and endorsed the company to bring in new business.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Prepared the buffet and salad bar for dinner service.
  • Correctly calculated charges, issued bills and collected payments.

Education

HHA

San Bernardino Adult Shool
2015

CNA

San Bernardino Adult School
2015

Skills

  • Highly responsible and reliable
  • Point of Sale (POS) system operation
  • Exceptional interpersonal skills
  • California Food Handlers card
  • Trained in liquor, wine and food service
  • Food and beverage specialist
  • High-volume dining
  • Food ingredients expert
  • Master of sales techniques
  • Food safety understanding

Accomplishments

  • Score 4.75/5 in Employee Evaluation from Manager and General Manager for 2015 at Benihana Ontario,Ca

Certification

  • San Bernardino Food Handlers Card
  • California ABC/RBS Certified

Timeline

Server

Benihana
05.2012 - Current

Sushi Chef

Shogun Restaurant Japanese Steak House
04.2012 - 03.2013

Server

China Chefs
06.2008 - 05.2012

Busboy & Kitchen Helper

Asia Buffet
05.2007 - 05.2008

Server

Panda Garden Restaurant &Mandarin Buffet
06.2006 - 05.2007

HHA

San Bernardino Adult Shool

CNA

San Bernardino Adult School
Ferry Harahap