Fetima Atkins
Scrum Master
Royse City,TX
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
22
22
years of professional experience
Work History
Senior Scrum Master
PNC Bank/ Cymansys
08.2022 - 08.2023
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
Senior Scrum Master
L3Harris
Greenville, TX
10.2020 - 07.2022
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed various IT projects to meet deadlines and customer requirements.
- Monitored and tracked project progress to support timely completion.
- Updated customers and senior leaders on progress and roadblocks.
- Generated reports for IT project progress and performance.
- Established and enforced project timelines and deadlines.
Scrum Master
Turner Broadcasting System, Inc. A Time Warner
12.2019 - 06.2020
- Led cross-functional teams to successfully complete IT projects.
- Implemented best practices to drive quality IT project delivery.
- Devised test plans to validate accuracy of IT projects.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Wrote, updated and maintained project documentation.
Scrum Master
IHG Corporate
11.2016 - 12.2019
- Partnered with project team members to identify and quickly address problems.
- Established and enforced project timelines and deadlines.
- Created and implemented contingency plans to address potential risks.
- Managed various IT projects to meet deadlines and customer requirements.
- Coordinated with external vendors to deliver IT project components.
User Acceptance Tester/Scrum Master
Greensky Credit
11.2012 - 11.2016
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Documented testing procedures for developers and future testing use.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Senior Quality Engineer
MedAssets
10.2005 - 08.2012
- Supported quality team members during corrective action updates.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Facilitated process improvements to successfully decrease errors.
- Coordinated with quality control staff to complete inspections.
- Conducted technical evaluations of engineering designs and test results.
- Created detailed reports on engineering activities and findings.
Help Desk Analyst
Synavant
10.2001 - 10.2005
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Alpharetta, Ga10.2001
Skills
- Profit Margins
- UAT Support
- Plan Projects
- Relationship Issues Management
- Team Meetings
- Business Requirements Documents (BRDs)
- Software Process Management
- Public Speaking
- Agile Principles
- Web Development Technologies
- Acceptance Criteria
- Risk Identification
- Team Engagement
- Agility Improvements
- Scrum Processes
- Customer Requirements Analysis
- Backlog Management
- Requirements Specifications
- Release Planning
- Status Meetings
Certification
CSM
SSM
Timeline
Senior Scrum Master
PNC Bank/ Cymansys
08.2022 - 08.2023
Senior Scrum Master
L3Harris
10.2020 - 07.2022
Scrum Master
Turner Broadcasting System, Inc. A Time Warner
12.2019 - 06.2020
Scrum Master
IHG Corporate
11.2016 - 12.2019
User Acceptance Tester/Scrum Master
Greensky Credit
11.2012 - 11.2016
Senior Quality Engineer
MedAssets
10.2005 - 08.2012
Help Desk Analyst
Synavant
10.2001 - 10.2005
Bachelor of Science - Computer Information Systems
DeVry University
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