Fetters Joyce
6003 U S Highway 12 East Helena ,MT
Overview
22
22
years of professional experience
Work History
Mental Health Technician
Warm Springs State Hospital
WarmSprings, MT
04.2016 - 08.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Sales Associate
Walmart
Butte, MT
12.2000 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
High School Deploma - All Subjects
Butte High School
Butte, MT06.1991
Skills
- Interpersonal Skill Development
- Nursing Assistance
- Mental Health Care
- Behavior Observation
- Charting and Clinical Documentation
- Indirect Patient Care
- Encouragement and Motivation
- Activities of Daily Living (ADL) Assistance
Additional Information
3 Years as a Department Manager for impulse buy department at Walmart. Duties included but not limited to ordering merchandise for department claiming defective merchandise out. Positioning merchandise throughout the store during the holiday season, working with other departments to flex merchandise together to increase sales.Making weekly schedules for employees in department.Working with vendors during ordering to ensure proper quantity of merchandise is ordered. Communicating with cashiers to do price checks and to provide excellent customer service.
Timeline
Mental Health Technician
Warm Springs State Hospital
04.2016 - 08.2022
Sales Associate
Walmart
12.2000 - 04.2016
High School Deploma - All Subjects
Butte High School
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