Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Feven Solomon

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Clerk

Publix
05.2019 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and improved response times.
  • Managed a high volume of calls and emails, ensuring timely responses and accurate information.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.
  • Collaborated with team members to develop new strategies for handling complex customer situations.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.

Education

BBA - Finance

Kennesaw State University
Kennesaw, GA
05.2025

High School Diploma -

Tucker High School
Tucker, GA
05.2021

Skills

  • impeccable teamwork
  • Customer service excellence
  • Record preparation
  • Supply Coordination
  • Product Knowledge
  • Paperwork Processing
  • Scheduling
  • Money handling abilities

Languages

Tigrinya
Native or Bilingual

Timeline

Customer Service Clerk

Publix
05.2019 - Current

BBA - Finance

Kennesaw State University

High School Diploma -

Tucker High School
Feven Solomon