Feyna Pearson
Portage,IN
Summary
Proven leader with extensive experience at O’Reilly Auto Parts, adept in operations management and team leadership. Skillfully boosted store profitability through innovative inventory strategies and enhanced customer satisfaction by fostering a service-oriented team environment. Excels in multitasking and organization, demonstrating a significant reduction in staff turnover through effective recruitment and mentoring.
Overview
8
8
years of professional experience
Work History
Store Manager
O’Reilly Auto Parts
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Shift Leader
Walgreens Boots Alliance
05.2016 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Education
Associate Of Criminal Law - Criminal Justice
Svcc
Alberta, VA05.2001
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Recruiting and Hiring
- Operations Management
- Leadership Development
- Supply Ordering
- Policies and Procedures
- Store displays
- Staff Supervision
- Staff Management
- Sales expertise
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
Timeline
Store Manager
O’Reilly Auto Parts
03.2022 - Current
Shift Leader
Walgreens Boots Alliance
05.2016 - 11.2021
Associate Of Criminal Law - Criminal Justice
Svcc
Similar Profiles
Chevy CoatesChevy Coates
District Manager at O’Reilly Auto PartsDistrict Manager at O’Reilly Auto Parts
Nicole MunnsNicole Munns
Auto Parts Delivery Specialist at O’Reilly Auto PartsAuto Parts Delivery Specialist at O’Reilly Auto Parts
Kimberly ReedKimberly Reed
Warehouse Receiving Clerk at O’Reilly Auto PartsWarehouse Receiving Clerk at O’Reilly Auto Parts
Daniel TravisDaniel Travis
Inbound Materials Handler at O’Reilly Auto Parts Distribution CenterInbound Materials Handler at O’Reilly Auto Parts Distribution Center
Jennifer BartmanJennifer Bartman
Cheerleading Coach at Cheer and Tumble Headquarters & PopwarnerCheerleading Coach at Cheer and Tumble Headquarters & Popwarner