Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Work Availability
Timeline
Generic

Nirmali Sarma

Healthcare Management Professional
Doha,DA

Summary

Award winning masters qualified Medical Manager, with an exemplary career within Healthcare management industry spanning the last 10+ years including some of the leading healthcare organizations like Hamad Medical Corporation, Apollo Health & Fortis Healthcare Group across Qatar and India respectively. Utilizing my passion for Healthcare Management & Patient service, I have achieved numerous promotions into roles of progressive responsibility. I am a healthcare professional that has worked her way up through the ranks across numerous departments like quality, business development, project Management, strategy, multi unit operations and business Analysis. As a net result, I bring all round capability within Healthcare Management as well as the ability to identify and implement improvements that enhance productivity & efficiency, engage employees and transform patient experience. My mission statement to my team members is “where ever you are, whatever you are, give your best and never stop learning” and that is reflected by an excellent track record of service improvements and incremental increase in patient satisfaction, in every role I have held to date. I am experienced in planning and implementing strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical establishments. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. I am highly organized and hardworking with excellent planning and program management skills.

Overview

10
10
years of professional experience
8
8
years of post-secondary education

Work History

Medical Manager

Hamad Medical Corporation
07.2018 - Current
  • Operationally leading a 124 bedded dedicated Neuroscience institute with medical, surgical and diagnostic & interventional radiology services
  • Full responsibility with annual budget handle of $8.2m
  • Direct reporting lines to the Director of Neuroscience Institute
  • Key Responsibilities
  • Ay-to-Day
  • Oversight of outpatient services – Appointments, scheduling, patient flow, feedback and front office services with a focus on patient services, appearance and adherence to group SOPs
  • Recruitment and ongoing management/ scheduling/ performance management of Physicians, nursing, paramedical and administrative staff
  • Creating department objectives with seasonal variation and incentives
  • Analyzing data to evaluate patient flow, satisfaction, OP & IP trends to ensure quality of services delivered
  • Reducing the ALOS and optimizing resource utilization
  • Performing training for Physicians/ Nursing & other ancillary staff with regards to policies/ SOPs and new initiative
  • Compiling weekly/ monthly MI reports
  • Ensuring adherence to set standards as per JCI
  • Eriodic
  • Annual budgeting for Capex, Opex and manpower
  • Yearly Business Plan preparation with respect to new initiatives, projects, past performance, new KPIs
  • Organizing various conferences, workshops and symposiums
  • Preparing Business Cases for new projects/ initiatives
  • Assisting the Director with Physicians appraisals
  • Organizing various committee meetings and ensuring action taken on resolutions
  • Preparing institute performance presentations for Executive Board and Govt
  • Official review
  • Ey Achievement/ Projects
  • Carried out projects to start various Specialty neurology services in network hospitals across the country
  • Restructuring outpatient clinics and increased daily appointments from 12 to 20 patients per Physician
  • Reduced evening paid clinics and saved $3.2m in physician OT payment annually
  • Increased number of clinics from 65 to 82 per week
  • Successfully started specialty clinics under Neurosurgery for Skull, Brain tumor and Epilepsy surgery
  • Successfully organized the largest Neuroscience conference of the country with more than 800 participants and speakers from across the globe
  • Implemented OPPE (On-going Physicians Performance Evaluation) measures for Physicians to improve individual performance and set individual objectives
  • Successfully completed JCI review and achieved reaccreditation for the institute
  • Established the Center of Excellence – Neurophysiology with EEG, EMG, IOM, VEP
  • Currently, working on establishing Stroke services under the National Health Service scheme of Qatar for covering the country with strategic Stroke Management centers.

Assistant General Manager

Quality Care India Limited
Hyderabad
12.2017 - 07.2018
  • Established the key accounts for corporate business with major clients for OP & IP services contributing an overall revenue of $4m
  • Introduced Senior citizen health card
  • Established cancer care department
  • Successfully got JCI reaccreditation for the hospital

General Manager, Strategy

Rainbow Children’s Hospital
Hyderabad
02.2017 - 09.2017
  • Set up new referral business for the by engaging new clinicians from outside
  • Targeted hiring of best clinicians
  • Headed campaigns for the brand establishment
  • Reduced operating costs for surgeries by 30

National Head

Apollo Health & Lifestyle Limited
Hyderabad
04.2016 - 01.2017
  • Started 2 units from designing stage to operationalizing
  • Formulated & implemented various cost saving initiatives like reducing surgical consumable cost
  • Designed SOPs for front office, material management, bioengineering, inpatient feedback and pharmacy management

Zonal Manager

Narayana Health Limited
Bangalore
10.2013 - 03.2016
  • Operations (Handled 9 cardiac centers across the state)

Hospital Administrator

Fortis Healthcare Limited
Bangalore
05.2011 - 09.2013

Education

MBA - Healthcare Management And Operations

PRIST University
Tamilnadu, India
08.2008 - 06.2010

M.D. - Clinical Medicine

Assam Medical College University
Guwahati, Assam
08.2002 - 07.2008

Skills

    Medical Management

Relationship building and retention

Drug inventory management

Staff Management

Hiring and recruitment

Training and mentoring

Project oversight

Accreditation coordination

Loss prevention management

Multidisciplinary team collaboration

Profit improvements

Team Building

Additional Information

  • AWARDS AND HONOURS , Best Cadet award - National Cadet Corps 2007 Awarded best cadet for the NCC training session. Chairman’s Award 2015 Chairman’s award for exemplary contribution for Corporate Social Responsibility initiative - UDAAN. Designed for underprivileged children for schooling scholarships. Green Hospital Award 2013 Awarded best project by Govt. of India for Green hospital initiative.

Interests

Animal rights

Animal rescue

Painting

Singing

Volleyball

Photography

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Manager

Hamad Medical Corporation
07.2018 - Current

Assistant General Manager

Quality Care India Limited
12.2017 - 07.2018

General Manager, Strategy

Rainbow Children’s Hospital
02.2017 - 09.2017

National Head

Apollo Health & Lifestyle Limited
04.2016 - 01.2017

Zonal Manager

Narayana Health Limited
10.2013 - 03.2016

Hospital Administrator

Fortis Healthcare Limited
05.2011 - 09.2013

MBA - Healthcare Management And Operations

PRIST University
08.2008 - 06.2010

M.D. - Clinical Medicine

Assam Medical College University
08.2002 - 07.2008
Nirmali SarmaHealthcare Management Professional
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