KRISTINE MILLER
Baxter,TN
Summary
Dynamic and dedicated healthcare professional with a proven track record of excellence in individual, team, and organizational performance. Expertise in multitasking and effectively prioritizing workloads with minimal supervision. A detail-oriented approach, combined with a solid medical background and demonstrated leadership abilities, ensures a strong contribution to fast-paced, deadline-driven environments. Committed to fostering collaboration and enhancing team dynamics to achieve optimal patient outcomes.
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Dermatology
03.2024 - 09.2025
- Managed daily operations of a busy medical practice, overseeing administrative staff and ensuring smooth workflow
- ADP WORKFORCE
- Accounts payable
- Implemented electronic health record (EHR) system, resulting in improved efficiency and accuracy of patient records
- Developed and implemented office policies and procedures to ensure compliance with HIPAA regulations
- Oversaw billing and coding processes, reducing claim denials by XX% through staff training and process improvements
- Collaborated with healthcare providers to optimize scheduling practices, resulting in reduced patient wait times
- Maintained inventory of medical supplies and equipment, coordinating orders to ensure availability for patient care
- Led recruitment efforts for administrative staff, conducting interviews, hiring top talent, and providing training as needed
- Managed employee schedules to ensure adequate coverage during peak hours while controlling labor costs
- Cultivated positive relationships with patients by addressing concerns promptly and providing exceptional customer service
- Served as the primary point of contact for vendors, negotiating contracts and managing vendor relationships effectively
- Demonstrated strong leadership skills by motivating team members towards achieving departmental goals on time
- Instituted performance evaluation system for administrative staff, identifying areas for improvement and implementing targeted training programs accordingly
- Educated staff on proper handling of sensitive patient information in accordance with privacy laws
- Closely monitored office expenses against budgetary constraints; identified cost-saving opportunities without compromising quality of care
- Collaborated with medical providers to optimize clinic workflow, resulting in increased patient throughput without sacrificing quality of care
- HR responsibilities
- Managed patient inquiries and concerns, ensuring timely resolutions and fostering a positive office atmosphere.
- Conducted regular staff meetings to communicate updates, address challenges, and promote team collaboration.
- Monitored compliance with insurance contracts, ensuring accurate billing practices and timely reimbursements.
- Developed and maintained office budgets, tracking expenditures and identifying cost-saving measures.
- Oversaw the scheduling of dermatological procedures, optimizing time management for medical staff.
- Conducted performance reviews for administrative staff, providing feedback and support for professional growth.
- Managed 50+ employees with various personalities and from different cultures for large 10 physician practice.
Medical Office Manager
Head and Neck Associates of Orange County
10.2021 - 03.2024
- Develops and implements office policies and procedures
- Oversees all daily operations, including billing and coding
- Supervises, trains, and evaluates front office staff
- Sets the staffing schedule and approves paid time off
- ADP WORKFORCE
- Accounts payable
- Hires and onboards new front office staff
- Ensures that customer service standards are met
- Collaborates with nurses, doctors, and executives
- Works with executives to set goals, objectives, and budgets
- Makes sure regulations, guidelines, and standards are followed
- Uses popular software for electronic medical records (EMR) ECW, KIPU, NextGen, Dr chrono and billing, scheduling, and payroll software.
- Managed 35+ employees with various personalities and from different cultures for large 8 physician practice.
Medical Office Manager
R&R Recovery Services/ROAD Detox Facility
02.2018 - 10.2021
- Directed and conducted recruitment, hiring, and training of personnel
- Improved care delivery by monitoring performance and optimizing strategies
- Reviewed all documentation - Compliance with HIPPA
- Directed, supervised, and evaluated work activities of Technicians and medical staff
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Supported patient recovery by educating family and caregivers on treatments and warning signs of complications
- Completed intakes, measuring vital signs and documenting symptoms
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Recorded patients' medical history, vital statistics, and information in EMR
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
Medical Manager
NEW PERSPECTIVE RECOVERY/COASTAL ADDICTION CENTER
02.2017 - 10.2021
- Management for two facilities and all medical and non-medical employees
- Ambulatory patient care
- Responsible for monitoring and treatment of patients in a detox setting
- Measured and recorded patients' vital signs, such as height, weight, temperature, blood
- Assess signs and symptoms indicating physiologic and psychosocial changes in patients' condition
- Conduct chart audits and administer detox and psychiatric medication per treatment protocol
- Assisted with patient intake which included insurance authorization, medical assessment and notification of providers
- Monitored patients CIWA and COWS and provided patient education for detox procedures
- Perform initial patient assessments and working with physicians to plan, implement and implement plans for care of patients
- Worked closely with physicians to ensure patients complete a safe detox
- TB skin tests for patients and employees
- Administering flu shots to employees
- Training employees with EMR, first aid and CPR, Narcan training
- Managed and resolved conflicts with patients and staff.
Medical Assistant Lead
Modern Internal Medicine Urgent Care & Primary Care
09.2006 - 02.2017
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Triage
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Venipuncture
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Prepare and administer medications as directed by a physician
- Perform routine laboratory tests and sample analyses
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action
- Authorize drug refills and provide prescription information to pharmacies
- Insurance Verification.
Medical Assistant
FHP Healthcare
09.1993 - 01.2005
- Front and back office duties - Checking patients in, heavy appointment scheduling, answering patient phone calls and how to them, taking messages, all clerical duties and multi-tasking for several physicians
- Insurance Verification
- Knowledge of medical terminology
- Administer prescribed medications, noting times and amounts on patients' charts
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, injections, venipuncture
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action
- Collect samples, such as blood, urine, or sputum from patients, and perform routine laboratory tests on samples
- Prepare patients for examinations, tests, or treatments and explain procedures
- Clean rooms and make beds
- Set up equipment and prepare medical treatment rooms.
Education
Associate - Business
GOLDENWEST COLLEGE
Anaheim, CA06.1998
Diploma - Medical
Concord Career Academy
Anaheim, CA07.1993
Skills
- Microsoft Word
- Professional telephone etiquette
- Conflict resolution
- Front and Back Office
- Accounts Receivable
- Injections
- Payroll
- Medical Records
- Medical terminology
- Typing
- Supervising experience
- Medical management
- Medical Office Experience
- HIPAA
- ICD coding
- Human resources
- Venipuncture
- Insurance Verification
- Addiction Counseling
- EMR Systems
- ICD-10
- OSHA
- Medical Scheduling
- Strong work ethic
- Effective multitasking
Certification
- CPR Certification
- First Aid Certification
Timeline
Medical Office Manager
Dermatology
03.2024 - 09.2025
Medical Office Manager
Head and Neck Associates of Orange County
10.2021 - 03.2024
Medical Office Manager
R&R Recovery Services/ROAD Detox Facility
02.2018 - 10.2021
Medical Manager
NEW PERSPECTIVE RECOVERY/COASTAL ADDICTION CENTER
02.2017 - 10.2021
Medical Assistant Lead
Modern Internal Medicine Urgent Care & Primary Care
09.2006 - 02.2017
Medical Assistant
FHP Healthcare
09.1993 - 01.2005
Associate - Business
GOLDENWEST COLLEGE
Diploma - Medical
Concord Career Academy