Dana Kingwood
Grand Prairie,TX
Summary
Enthusiastic service and sales professional with over 20 years of progressive experience providing client and administrative support. Well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Head Chef
Sweet D’s Urban Cuisine
Grand Prairie, TX
05.2016 - Current
- Hired, managed and trained kitchen staff.
- Mentored kitchen staff to prepare each for demanding roles.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Created recipes and prepared advanced dishes.
Appointment Setter
Home Pro
Carrollton, TX
04.2019 - 09.2020
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Retention Specialist
Brinks Home Security
Farmers Branch, TX
08.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Exhibited high energy and professionalism when dealing with clients and staff.
Payment Review Chat Specialist
Facebook
Austin, TX
10.2017 - 05.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retention Specialist
Spectrum
Austin, TX
07.2014 - 05.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Account Manager
Sprint
Temple, TX
02.2013 - 07.2014
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Massage Therapist/Rehab Assistant
Koala Wellness Center
Dallas, TX
01.2012 - 12.2012
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
Education
Associate of Applied Science - Therapy And Rehabilitation
Heritage College
Oklahoma City, OK2006
Skills
- Microsoft Office Suite
- CRM
- Logistics and Warehouse Operations
- Data Entry
- Social Media Management
- Quality Control and Oversight
- Production Scheduling
- Relationship Building
- Team Leadership
- Contract Negotiation
- Coaching and Mentoring
Additional Information
- Awards , Crown Club Recipient for Austin Retention-Spectrum 2016
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Massage Therapist
Timeline
Appointment Setter
Home Pro
04.2019 - 09.2020
Retention Specialist
Brinks Home Security
08.2018 - 04.2019
Payment Review Chat Specialist
Facebook
10.2017 - 05.2018
Owner/Head Chef
Sweet D’s Urban Cuisine
05.2016 - Current
Retention Specialist
Spectrum
07.2014 - 05.2016
Account Manager
Sprint
02.2013 - 07.2014
Massage Therapist/Rehab Assistant
Koala Wellness Center
01.2012 - 12.2012
Associate of Applied Science - Therapy And Rehabilitation
Heritage College