Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Ray

Huntsville,TX

Summary

10 Years of experience in customer service, consistently delivering exceptional support and building strong customer relationships. Adept at resolving issues, managing inquiries, and ensuring customer satisfaction. Additionally, with 2 years of experience in public relations and advertising, skilled in developing strategic communication campaigns, media relations, and content creation. Exceptionally strong communication skills, problem-solving, and multitasking abilities, with a proven track record of enhancing customer experiences and driving brand awareness.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Lone Star Liquor
2024 - Current
  • Excels in intercommunication and interactions with customers, highly skilled in providing knowledgeable recommendations, and ensuring a exceptional shopping experience
  • Key duties include maintaining product displays to entice customers to purchase more items , successfully executes fund transfers for approximately 75 customers with flawless results. Responsible for accurately checking IDs for age verification. Attention to detail-provides a meticulous store front through strict and organized restocking inventory process.
  • Multitasker- Keen ability to operate in a fast-paced environment while consistently meeting all deadlines and goals.

Advertisement Consultant

The Lion’s Playhouse L.L.C.
2024 - Current
  • Responsible for supporting the development and execution of marketing and advertising campaigns
  • Attention to detail, and a creative approach to designing store front art, promotional material-bolstering business productivity.
  • Developed hands-on experience with digital marketing platforms and advertising tools
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Gathered, organized and input information into digital database.

Bartender

The Jolly Fox
2023 - 2024
  • Accurately prepared and served approximately 400 alcoholic and non-alcoholic beverages each night all while demonstrating a high level of accountability for customers. Continuously strived to develop long lasting relationships with customers, consistently improving their experience. Maintained a sterile and organized bar area- enhanced drink precision
  • Key duties included providing a welcoming environment for customers. Skillfully mixing drinks according to precise standard recipes. Displayed high professionalism by meticulous handling of all cash transactions, and ensuring a error-free register.

Cashier/Cocktail Waitress

Shenanigans and Confettis Beach Club
2021 - 2022
  • Maintained a high statistical accuracy-responsible for processing 500+ customer transactions, handling payments.
  • Ensured the safety and security of all patrons and staff
  • Key duties include verifying IDs, managing cash registers, monitoring customer behavior, enforced house rules and policies. Addressed any security concerns or disturbances. Liaison with Law Enforcement to defuse any disturbances or criminal offenses.
  • Developed skills such as strong attention to detail, excellent communication skills, and the ability to remain calm in high-pressure situations are essential for success in this dual role
  • Responsible for accurately serving drinks and food orders to customers in a timely and efficient manner, ensuring a positive and enjoyable experience

Sales Associate

Dollar General
2019 - 2021
  • Provided positive first impressions to welcome existing, new, and potential customers. Assisted customers in selecting and purchasing products, providing exceptional customer service, and maintaining store organization
  • Key duties included engaging with customers to effectively build rapport and lasting relationships, answering product inquiries, processing transactions, restocking shelves, and achieving sales targets
  • Effectively communicated with customers by using a customer-focused approach
  • Developed an organizational culture that fostered teamwork-Consistently exceeded performance expectations
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier

Subway
2018 - 2019
  • Responsible for processing over 200 customer transactions accurately and efficiently, handled cash, credit, and debit payments, and provided excellent customer service
  • Key duties include scanning items, bagging purchases, ensuring the register area is clean and organized, and resolving any customer issues or inquiries
  • Learned to develop a strong attention to detail, excellent communication skills, and a friendly demeanor
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Bachelor of Arts - Mass Communications with a viewpoint in Public Relations and Advertising

Sam Houston State University
Huntsville, TX
12.2025

High School - N/A

Franklin High School
Franklin, TX
05.2020

Skills

  • Strong Communication Skills
  • Marketing and Advertising Knowledge
  • Creative Thinking
  • Media Relations
  • Social Media Proficiency
  • Project Management Skills
  • Attention to Detail
  • Analytical Skills
  • Proficiency with Advertising Tools
  • Upselling techniques
  • Issue resolution
  • Sales transactions
  • Time management skills
  • Currency counting
  • Credit card processing
  • Customer relations
  • Cleaning and sanitizing
  • Team collaboration
  • Inventory restocking

Timeline

Sales Associate

Lone Star Liquor
2024 - Current

Advertisement Consultant

The Lion’s Playhouse L.L.C.
2024 - Current

Bartender

The Jolly Fox
2023 - 2024

Cashier/Cocktail Waitress

Shenanigans and Confettis Beach Club
2021 - 2022

Sales Associate

Dollar General
2019 - 2021

Cashier

Subway
2018 - 2019

Bachelor of Arts - Mass Communications with a viewpoint in Public Relations and Advertising

Sam Houston State University

High School - N/A

Franklin High School

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