Felecia Ferrell
SPRING BRANCH,TX
Summary
Collaborative professional with strong interpersonal and multitasking skills. Delivers efficient attention to detail while adapting to business needs. Committed to supporting clients through active listening and a positive approach to problem resolution.
Overview
19
19
years of professional experience
Work History
Overnight Stocker
HEB Grocery Store
Bulverde, Texas
08.2024 - Current
- Stocked shelves with grocery items to ensure product availability.
- Organized shelves, racks and bins to ensure product availability.
- Assisted customers in locating products during overnight shifts.
- Coordinated with team members to efficiently complete nightly stocking tasks.
- Maintained cleanliness and safety standards in stock areas.
- Monitored product expiration dates and removed outdated items.
- Monitored expiration dates on food items to uphold quality control standards.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Operated equipment like pallet jacks for moving heavy merchandise.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Received and stocked merchandise in a timely manner.
- Restocked shelves according to plan-o-grams set up by management team.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Picked up boxes and related trash from sales floor.
- Ensured shelves were stocked and organized for customer access in department to determine replenishment needs.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed instructions to properly arrange merchandise items.
- Ensured cleanliness of work area by sweeping, dusting, and disposing of trash to maintain a safe environment.
- Identified and quickly handled spill clean-up.
- Reported any suspicious activity or theft immediately to supervisors.
- Followed company policies for handling and storing food products.
- Used proper case cutting techniques to cut and sort stock loads.
SSR, RSC, WFH RSC
AT&T Mobility
San Antonio, Texas
06.2016 - 07.2024
- November 2021-August 2023, AT&T Mobility Wireless WFH, CSS, RSC, SSR. Provided customer sales support, offering verbal troubleshooting guidance, bill translation, and resolving escalations from manual or system errors. Built cases to address issues and utilized expanded database access for detailed account handling, troubleshooting customer accounts and devices remotely across multiple networks.
- September 2018 - November 2021: Retail Sales Consultant. Focused on sales and customer service, conducting face-to-face interactions, bill translation, and guidance. Utilized multi-database platforms and pursued monthly certifications while independently training. Identified and engaged potential clients in local apartment complexes and businesses, traveling to meet and assist them.
- Completed end-of-day financial reconciliations to verify cash record accuracy.
Cashier/Planogram Team Member
Super Target
San Antonio, Texas
11.2023 - 04.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and returns accurately during shifts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collaborated with team members to streamline checkout procedures, improving customer flow.
- Maintained cleanliness and organization of checkout areas.
- Processed customer transactions efficiently at checkout stations, coordinating product placements to enhance store presentation. Inventory fulfillments and replenishments. Cross-trained throughout the store, from planogramming to cashiering, food service, and grocery. Electronics customer support with technology. The price accuracy team is trained and responsible for price markdowns and the research of product price changes. Restocking and pulling old inventory to ship off. I was also sent to different locations throughout San Antonio to set up new stores that were opening. (Planogram setups)
- Managed inventory restocking for high-demand items on shelves.
- Provided excellent customer service to enhance shopping experience.
- Assisted customers with product inquiries and store navigation.
- Completed various responsibilities determined by management.
- Traveled to San Antonio stores to conduct yearly inventory counts, ensuring accurate stock levels.
Logistics/Cashier/Planogram Team Member
Super Target
San Antonio, Texas
08.2007 - 06.2016
- Managed logistics and planogram setups for merchandising displays, enhancing product placement and visibility.: Merchandising display representation, placement, and setups. Inventory fulfillments and replenishments. Cross-trained in planogramming, cashiering, food service, and grocery to enhance operational flexibility and customer service. Electronics customer support with technology. Led price accuracy team in executing markdowns and researching product price changes, ensuring accurate pricing and inventory management. Restocked and pulled old inventory for shipping. Travel to differentstores throughout San Antonio district to set up new stores that were (Planogram setups)m setups)
- Merchandising Logistics Specialist
- August, 2007 - June, 2016
Education
High School Diploma -
McAllen Memorial High School
McAllen, TX05-1993
Skills
- Product merchandising
- Equipment operation
- Team collaboration
- Safety compliance
- Stock management
- Inventory control
- Unloading trucks
- Product rotation
- Display organization
- Hazard prevention
- Problem solving
- Product knowledge
- Time management
Timeline
Overnight Stocker
HEB Grocery Store
08.2024 - Current
Cashier/Planogram Team Member
Super Target
11.2023 - 04.2024
SSR, RSC, WFH RSC
AT&T Mobility
06.2016 - 07.2024
Logistics/Cashier/Planogram Team Member
Super Target
08.2007 - 06.2016
High School Diploma -
McAllen Memorial High School