Francis Green

Work History

Director of Operations

Dealin Local

11.2019 - Current

Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Established and monitored quality assurance standards to achieve operational excellence.
Analyzed customer feedback and identified areas for improvement to drive business success.
Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
Improved project delivery times, adopting agile methodologies and fostering collaborative environment that encouraged quick decision-making and flexibility.
Managed purchasing, sales, marketing and customer account operations efficiently.

Home Health Aide

Caregivers Home Health Care

05.2011 - 04.2016

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Provided transportation and appointments management.
Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.

Transportation Manager

Potsdam Taxi & Limousine Services

03.1999 - 07.2011

Maintained compliance with all regulations, avoiding fines and penalties for the organization.
Managed a team 15 of drivers, providing support and guidance to improve performance and productivity.
Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Organized records of vehicles, schedules and completed orders.
Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
Observed staff to review compliance and safety to minimize losses due to violations or damage.

Summary

Overview

Work History

Director of Operations

Home Health Aide

Transportation Manager

Education

Bachelors - Liberal Arts

Math, Science - High School Diploma

Skills

Affiliations

Certification

Timeline

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