Fhaneshia Moreland
Dallas,TX
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
High School Diploma, Paul Lawrence Dunbar High School
06.2005
- Liability
- Excel
- Data Entry
- Basic Math
- Negotiation
Collection Representative
Crescent Bank
01.2020 - Current
- Communicate with past due and delinquent auto loan borrowers by telephone (inbound/ outbound) and written notices to ensure full repayment or arrange acceptable payment arrangements
- Established mutually beneficial schedules, providing clear and open communication
- Ensure all accounts are worked within client standards and Federal regulations, while also maintaining current knowledge of and complying with all Federal and State regulations governing collections including FDCPA, Privacy Act, etc
- Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company specifications.
Subrogation Claims Specialist
Allstate Insurance
01.2019 - 01.2020
- I review claims and other information to identity possible third-party responsibilities and initiating the appropriate actions to recover funds paid for various damages and other total loss related costs
- Contacted adverse insurance carriers for payment of subrogation claims
- Filed inter-company arbitration when liability disputes were unresolved
- Negotiate with other insurance companies to maximize recovery
- Analyzed details gathered to determine the best course of action
- Requested and obtained additional information or documents such as police reports, rental receipts and written/recorded statements in order to expedite claim processing
- Forwarded unsettled claim files to litigation or arbitration.
Collections Specialist
National Credit Services
08.2018 - 01.2019
- Communicate with defaulted, past due and delinquent student loan borrowers by telephone (inbound/ outbound) and written notices to ensure full repayment or arrange acceptable payment arrangements
- Established mutually beneficial schedules, providing clear and open communication
- Ensure all accounts are worked within client standards and Federal regulations, while also maintaining current knowledge of and complying with all Federal and State regulations governing
- WORK EXPERIENCE collections including FDCPA, Privacy Act, etc
- Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.
Collections Specialist
Account Control Technology
07.2016 - 08.2018
- Communicate with defaulted, past due and delinquent student loan borrowers by telephone (inbound/ outbound) and written notices to ensure full repayment or arrange acceptable payment arrangements
- Established mutually beneficial schedules, providing clear and open communication
- Ensure all accounts are worked within client standards and Federal regulations, while also maintaining current knowledge of and complying with all Federal and State regulations governing collections including FDCPA, Privacy Act, etc
- Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
- Perform skip tracing to locate debtor information and debtor information for contact, also used to update demographic in pursuit of Administrative Wage Garnishment.
Technical Support Agent
Active Network
04.2016 - 07.2016
- Assisted clients and vendors with proper procedure for set up of new and old equipment
- Provided knowledge to ensure equipment was free from error by utilizing protocols provided through required training
- I was able to provide and assist with printing machines utilized by clients or stores who sold fishing and hunting licenses
- Provided concise and accurate details of necessary steps taken to resolve any issues that occurred while multitasking through appropriate systems and programs.
Education
Texas High School
Texarkana, TX05.2007
Skills
- Skills
- Liability, Excel (10 years)
- ADDITIONAL INFORMATION
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Collection Representative
Crescent Bank
01.2020 - Current
Subrogation Claims Specialist
Allstate Insurance
01.2019 - 01.2020
Collections Specialist
National Credit Services
08.2018 - 01.2019
Collections Specialist
Account Control Technology
07.2016 - 08.2018
Technical Support Agent
Active Network
04.2016 - 07.2016
High School Diploma, Paul Lawrence Dunbar High School
06.2005
Texas High School