Fiannelis Valdez
New York,NY
Summary
Seasoned Server/Certified Server Trainer with a proven track record from Yard House, showcasing expertise in high-volume dining and effective team collaboration. Excelled in developing training materials, enhancing server efficiency, and elevating customer service standards. Demonstrates a unique blend of wine and liquor service expertise alongside a commitment to sanitary food handling. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Certified Server Trainer
Yard House
Yonkers, NY
06.2023 - Current
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Secretary's Assistant
Moncho Body Pro
The Bronx, NY
02.2024 - 11.2024
- Answered and screened incoming calls for the secretary.
- Assisted with special projects assigned by the secretary or management team members.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
Server/Server Trainer
Applebee's Grill + Bar
Yonkers, NY
06.2022 - 05.2023
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server/Cocktail Bartender
Good Enough To Eat Uptown
Manhattan, NY
12.2021 - 06.2022
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared hot and cold coffee drinks according to customer specifications.
Server/Assistant Bartender
Sushi 85
Manhattan, NY
08.2021 - 12.2021
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Followed health code standards while handling food and beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Education
High School Diploma -
IN-Tech Academy
The Bronx, NY06-2021
Skills
- High volume dining
- POS System Oversight
- Sanitary Food Handling
- POS System Proficiency
- Effective Team Collaboration
- Extensive Menu Knowledge
- High-Quality Customer Support
- Attention to Detail in Orders
- Appropriate Attire and Grooming
- Server training
- Effective Upselling Strategies
- Wine and Liquor Service Expertise
- Proficient in Allergy Awareness
- Service prioritization
Certification
- Cicerone Certified
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Secretary's Assistant
Moncho Body Pro
02.2024 - 11.2024
Server/Certified Server Trainer
Yard House
06.2023 - Current
Server/Server Trainer
Applebee's Grill + Bar
06.2022 - 05.2023
Server/Cocktail Bartender
Good Enough To Eat Uptown
12.2021 - 06.2022
Server/Assistant Bartender
Sushi 85
08.2021 - 12.2021
High School Diploma -
IN-Tech Academy