Fiapaipai Tagoai
Spanaway
Summary
Skilled Repair Technician with expertise in diagnosing and resolving technical issues in consumer electronics. Proven ability in inventory management and customer service, committed to enhancing service efficiency.
Overview
14
14
years of professional experience
Work History
Repair Technician
Best Buy, Geek Squad
Spanaway
03.2019 - Current
- Diagnosed technical issues in consumer electronics and appliances.
- Repaired devices using specialized tools and equipment.
- Collaborated with team members to enhance service efficiency.
- Educated customers on device maintenance and troubleshooting techniques.
- Documented repair processes and customer interactions accurately.
- Assisted in training new technicians on repair protocols and tools.
- Managed inventory of parts and supplies for repair operations.
- Provided exceptional customer service to ensure client satisfaction.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Replaced defective components with compatible replacements sourced from suppliers.
- Repaired and performed quality testing of products to meet established specifications.
- Developed strategies for improving efficiency in completing repair jobs.
GSE Mechanic
Swissport
Honolulu
04.2012 - 02.2019
- Maintained ground support equipment for safety and operational efficiency.
- Inspected machinery and performed preventive maintenance regularly.
- Diagnosed mechanical failures using diagnostic tools and systems.
- Collaborated with team members to troubleshoot equipment issues quickly.
- Documented maintenance procedures and repairs accurately for compliance.
- Trained new hires on safety protocols and equipment handling procedures.
- Implemented best practices for equipment upkeep to enhance reliability.
- Assisted in managing spare parts inventory for timely repairs.
- Troubleshot electrical and hydraulic systems of GSEs to identify problems and replace faulty parts.
- Maintained accurate records of all performed maintenance activities on the company's database system.
- Removed defective parts from vehicles using appropriate tools such as wrenches, jacks, hoists.
- Performed preventive maintenance and repairs on ground support equipment, such as tractors, belt loaders, baggage carts, and electric and diesel powered vehicles.
- Utilized computer diagnostic programs to diagnose faults in modern GSE models.
- Assembled new equipment according to manufacturer's instructions utilizing hand tools and power tools.
- Updated job knowledge by participating in educational opportunities including seminars and workshops.
Education
High School Diploma -
Fagaitua High School
American Samoa06-2010
Skills
- Diagnostic troubleshooting
- Component replacement
- Quality testing
- Customer education
- Repair documentation
- Parts management
Languages
Samoan
Professional
Timeline
Repair Technician
Best Buy, Geek Squad
03.2019 - Current
GSE Mechanic
Swissport
04.2012 - 02.2019
High School Diploma -
Fagaitua High School