Fidaa Taki Sawaya
Staten Island,United States
Summary
Experienced in handling intricate travel logistics for individual and corporate clients. Skilled travel agent dedicated to creating unforgettable experiences. Deep understanding of customer service and meticulous itinerary planning. Excels in organizing and executing high-profile travel itineraries. Commitment to delivering exceptional service and crafting tailored travel experiences that leave a lasting impression.
Overview
12
12
years of professional experience
Work History
Senior Administrator
Takidan Group S.L.
09.2021 - 07.2024
- Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment
- Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks
Senior Travel Consultant
Nakhal Tours
03.2018 - 03.2020
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process
Senior Travel Consultant
Barakat Travel & Holiday
06.2017 - 02.2018
- Managed complex itineraries and assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference
- Worked closely with clients to understand unique needs and meet specific travel desires
Freelancer Travel Agent
Freelancer
10.2012 - 06.2017
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
Travel Consultant
Orient Tours
01.2016 - 02.2017
- Costumer service, tour organizer and designer of itineraries for multi-city trips based on groups and individual preferences
- Built strong relationships with clients through exceptional communication and personalized service
Travel Consultant trainee
On Anem Viatjes
01.2015 - 07.2015
- Delivered exceptional customer service, leading to positive reviews and referrals
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference
Travel Consultant trainee
Aspasia travel
05.2012 - 08.2012
- Collaborated with team members to develop innovative marketing strategies, driving website traffic and bookings
- Spearheaded social media campaigns to promote special deals and drive engagement with potential clients
Education
Higher Degree - Travel agencies and Event manegment, Tourism and Travel Services Management
Escola Universitària Formatic Barcelona
01.2015
Skills
- Travel Planning
- Office administration
- Communication skills
- Customer service
- Accurate Data Entry
- Booking management
- Multitasking
- Multilingual communication
- Time management
Languages
Spanish
Native or Bilingual
English
Full Professional
Arabic
Native or Bilingual
Catalan
Full Professional
Timeline
Senior Administrator
Takidan Group S.L.
09.2021 - 07.2024
Senior Travel Consultant
Nakhal Tours
03.2018 - 03.2020
Senior Travel Consultant
Barakat Travel & Holiday
06.2017 - 02.2018
Travel Consultant
Orient Tours
01.2016 - 02.2017
Travel Consultant trainee
On Anem Viatjes
01.2015 - 07.2015
Freelancer Travel Agent
Freelancer
10.2012 - 06.2017
Travel Consultant trainee
Aspasia travel
05.2012 - 08.2012
Higher Degree - Travel agencies and Event manegment, Tourism and Travel Services Management
Escola Universitària Formatic Barcelona
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