Fidel Quinones De Jesus
7021 Callicarpa Dr Apt 4514,FL
Summary
Dynamic professional with experience as a Ramp Agent at American Airlines, excelling in aircraft marshalling and ramp service. Proven problem-solver, adept at enhancing operational efficiency and ensuring safety. Recognized for exceptional customer service and technical guidance as a Telephone Technician, fostering strong client relationships and team collaboration.
Overview
46
46
years of professional experience
Work History
Ramp Agent
American Airlines
08.1991 - 03.2025
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Telephone Technician
All Systems Installation Inc.
07.1985 - 07.1998
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Established strong relationships with customers through clear communication and a commitment to resolving any concerns they may have about their telephone systems.
- Provided exceptional customer service by explaining complex technical concepts in simple terms to non-technical clients.
- Enhanced team productivity by sharing technical knowledge and providing guidance to junior technicians during on-the-job training.
Combat Support
US Army
06.1979 - 06.1982
- Participated in multiple deployments overseas, providing essential combat support to achieve strategic objectives.
- Worked with support manager to maintain QA, engineering, marketing and operations goals.
- Enhanced customer satisfaction by providing detailed technical support and guidance on product installation and maintenance.
- Provided critical support to fellow soldiers, ensuring their safety during training and combat operations.
Education
Associate of Science - Computer Programming And Electronic
Blair Junior College
Colorado Springs, CO01-1983
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ramp Agent
American Airlines
08.1991 - 03.2025
Telephone Technician
All Systems Installation Inc.
07.1985 - 07.1998
Combat Support
US Army
06.1979 - 06.1982
Associate of Science - Computer Programming And Electronic
Blair Junior College
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