Fields Craig
Charleston,SC
Summary
Dynamic team leader with a proven track record in enhancing customer experiences at Farmington Country Club through operational simplification and increased efficiency. Strong critical thinking and problem-solving skills have driven significant process improvements, leading to measurable results. Experience at Hanks Seafood further developed the ability to respond swiftly and effectively to challenges while consistently meeting deadlines. Career aspirations include leveraging leadership strengths to drive operational excellence in hospitality management.
Overview
7
7
years of professional experience
Work History
Server Assistant
Hanks Seafood
Charleston
02.2023 - 12.2024
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Collaborated with team members to achieve daily goals within specified time frame.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Parliamentarian
Kappa Alpha Order Beta Gamma
Charleston , SC
01.2024 - 12.2024
- Defined and enforced rules to develop strong leadership attributes.
- Earned respect from fraternity members by upholding cultural standards effectively.
- Positioned as a strong leadership candidate in organizations post-college with demonstrated responsibility and discipline.
Pool Manager
Farmington Country Club
Charlottesville
02.2022 - 05.2022
- Tracked expenses related to operating the facility such as payroll costs, utilities bills and repair fees.
- Interviewed and hired associates to fill staff vacancies.
- Resolved customer complaints in an efficient manner while maintaining a professional attitude.
- Enforced all pool rules and regulations in a courteous manner.
- Scheduled and coordinated events and activities.
- Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
Lifeguard
Farmington Country Club
Charlottesville, Virginia
05.2018 - 09.2021
- Monitored the area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
Education
Bachelor of Science - Political Science
College of Charleston
Charleston, SC05-2026
High School Diploma -
St. Annes-Belfield School
Charlottesville, VA05-2021
Skills
- Communication
- Problem solving
- Leadership
- Memory retention
- Organization
- Critical Thinking
Timeline
Parliamentarian
Kappa Alpha Order Beta Gamma
01.2024 - 12.2024
Server Assistant
Hanks Seafood
02.2023 - 12.2024
Pool Manager
Farmington Country Club
02.2022 - 05.2022
Lifeguard
Farmington Country Club
05.2018 - 09.2021
Bachelor of Science - Political Science
College of Charleston
High School Diploma -
St. Annes-Belfield School
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