Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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FIERA HARPER

Memphis,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Hairstylist

LUXURIOUS SALON
04.2020 - Current
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.

Customer Care Representative

ASI
02.2018 - 03.2020
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Whitehaven High School
Memphis, TN
05.2009

Skills

  • Customer Consultation
  • Scalp Treatments
  • Hair Maintenance Expert
  • Relationship Building and Management

Additional Information

IM A INDEPENDANT PARAPLEGIC . I USE A WHEELCHAIR FOR EVERY DAY LIFE BUT ME HANDS AND MIND ARE FULLY FUNCTIONING

Timeline

Hairstylist

LUXURIOUS SALON
04.2020 - Current

Customer Care Representative

ASI
02.2018 - 03.2020

High School Diploma -

Whitehaven High School

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FIERA HARPER