Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Victoria Gonzales

Temple,TX

Summary

Dynamic and highly motivated licensed cosmetologist with extensive experience at Michal Smith, excelling in advanced haircutting techniques and client relationship management. Proven track record of enhancing client satisfaction through innovative hairstyling and personalized consultations, resulting in increased client retention and salon revenue. Committed to maintaining industry standards and fostering a positive salon environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Hairstylist

Michal Smith
02.2018 - 07.2025
  • Assisted in providing exceptional customer service to enhance client satisfaction.
  • Learned and practiced various hairstyling techniques under supervision of senior stylists.
  • Maintained cleanliness and organization of workstations to promote a safe environment.
  • Supported inventory management by tracking product supplies and reporting shortages.
  • Mentored junior stylists, fostering skill development and promoting best practices for hair care.
  • Led team in delivering exceptional hairstyling services, enhancing client satisfaction and retention.
  • Implemented innovative styling techniques, driving creative solutions to meet diverse client needs.
  • Maintained up-to-date knowledge of industry trends, products, and techniques to ensure competitive service offerings.
  • Cultivated strong client relationships, resulting in repeat business and referrals through personalized service approaches.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Utilized social media platforms for promotion of salon services, attracting new clientele through engaging visual content showcasing completed styles.
  • Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.
  • Boosted salon revenue by offering innovative styling services and promoting retail product sales.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maximized productivity during peak times by effectively managing multiple clients simultaneously while maintaining quality service delivery.
  • Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention.
  • Balanced a high volume of walk-in appointments with pre-scheduled bookings, demonstrating adaptability and strong time-management skills in a fast-paced environment.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Answered phone calls and emails to schedule client appointments.

Hairstylist

Regis Hair Salon
01.2013 - 04.2013
  • Engaged with clients to understand their needs and recommend appropriate services.
  • Collaborated with team members to ensure efficient workflow during busy periods.
  • Processed payments, entering sales in register for prompt customer service.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Educated customers on products to maximize benefits.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Increased client base with innovative hairstyling techniques and trends.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Answered phone calls and emails to schedule client appointments.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Restaurant Manager

Wise Guy's Restaurant
02.2009 - 12.2012
  • Led daily operations, ensuring compliance with health and safety regulations.
  • Developed staff training programs to enhance service quality and operational efficiency.
  • Implemented inventory management systems to reduce waste and optimize stock levels.
  • Analyzed customer feedback to improve menu offerings and dining experiences.
  • Coordinated schedules, optimizing workforce allocation during peak hours for better service delivery.
  • Streamlined processes for order management, resulting in faster service times and higher customer satisfaction.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.

Education

Cosmotology

Harker Heights High School
Harker Heights, TX
05-2009

Skills

  • Quick learner
  • Client consultation
  • Appointment scheduling
  • Hair styling techniques
  • Detail-orientated
  • Customer consultation
  • Relationship building and management
  • Schedule management
  • Men and women haircuts
  • Highlights and lowlights
  • Strong leader
  • [State] licensed cosmetologist
  • Highly motivated self-starter
  • Thermal styling
  • Balayage technique
  • Cuts for women
  • Styling tools
  • Appointment coordination
  • Hair analysis
  • Customer education
  • Advanced communication skills
  • Sanitation practices
  • Color corrections
  • Chemical safety
  • Creative coloring
  • Foiling expertise
  • Cosmetology
  • Hair removal
  • Eyebrow styling
  • Bridal makeup application
  • Barbering techniques
  • Makeup application
  • Eyebrow shaping
  • Trend expert
  • Razor cutting expert
  • Endurance
  • Industry trend analysis
  • Lash and eyebrow maintenance
  • Customer buying habits
  • Makeovers
  • Team leadership
  • Conflict resolution skills
  • Safety compliance
  • Advanced haircutting techniques
  • Training and development
  • Marketing
  • Special occasion makeup application
  • Innovative hairstyling techniques
  • Props handling
  • Dry cutting techniques
  • Instrument sanitizing
  • Customer consulting
  • Photoshoot styling
  • Color composition
  • Customer loyalty building
  • Retail sales strategies
  • Salon maintenance
  • Salon treatments
  • Texturizing and thinning
  • Hot waxing
  • Outstanding customer service
  • Blow-dry styling
  • Clipper cutting
  • Workstation cleaning
  • Hair hydration treatments
  • Color application
  • Event hairstyling
  • Hair cutting and trimming
  • Styling advice
  • Social skills

Accomplishments

  • Supervised team of 10 staff members.
  • Cut and styled hair for models at the Breast Cancer Hair Show.
  • Selected as “Employee of the Month” for attention to detail and outstanding customer service.

Certification

  • Cosmotology License - 2012-2025

Languages

English
Full Professional

Timeline

Hairstylist

Michal Smith
02.2018 - 07.2025

Hairstylist

Regis Hair Salon
01.2013 - 04.2013

Restaurant Manager

Wise Guy's Restaurant
02.2009 - 12.2012

Cosmotology

Harker Heights High School
Victoria Gonzales