Fifi Barnes Williams
Bowie,MD
Summary
Innovative Front of House Manager with leading and managing restaurant operations. Adept in developing efficient strategies and processes to ensure a smooth and successful restaurant experience. Dedicated Front of House Manager, with experience in overseeing restaurant operations. Skilled in providing exceptional customer service, creating an inviting atmosphere and ensuring the highest standards of quality and safety.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Assistant General Manager
Lucky Strike Ent
01.2025 - Current
- Developed and executed event strategies to enhance guest experience and engagement.
- Coordinated logistics for large-scale events, ensuring seamless operations and vendor management.
- Led cross-functional teams to deliver high-quality events within budget and timeline constraints.
- Implemented innovative marketing campaigns to increase event attendance and brand visibility.
- Fostered strong relationships with key stakeholders, including sponsors, vendors, and community partners.
- Analyzed post-event feedback to identify areas for improvement and optimize future events.
- Trained and mentored junior staff in event planning best practices and operational procedures.
- Collaborated with cross-functional teams to develop creative event concepts, ensuring seamless execution from start to finish.
- Established comprehensive contingency plans to anticipate potential challenges during event execution, ensuring prompt resolution without compromising client satisfaction.
- Fostered long-term client relationships by providing exceptional customer service, consistently delivering high-quality results that exceeded expectations.
- Collaborated with culinary and service teams to execute seamless dining experiences.
- Oversaw guest communications, resolving requests and adjustments with professionalism.
- Tracked event orders, contracts, and special instructions to support accurate execution.
Assistant General Manager
Officina
02.2022 - 12.2025
- Developed and implemented operational strategies to enhance efficiency across departments.
- Led team initiatives to improve customer service standards and satisfaction metrics.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Coordinated training programs for staff, fostering professional growth and skill development.
Front Of House Manager
Greene Turtle
01.2020 - 01.2022
- Managed the daily operations of the front of house staff
- Developed and maintained positive relationships with vendors and suppliers
- Resolved customer complaints in a timely and professional manner
- Maximized sales and profits through effective management of staff and resources
- Developed and implemented policies and procedures for customer service
- Trained and mentored new staff on restaurant policies, customer service, and compliance with health and safety regulations
Kitchen Assistant
Bob Evans
09.2018 - 01.2020
- Assisted in the preparation of gluten-free dishes
- Assisted in the preparation of meat and poultry dishes
- Prepared ingredients for daily meals and snacks
- Unpacked and stored food supplies in designated areas
- Assisted in the preparation of dairy-free dishes
- Assisted in the preparation of vegan dishes
- Assisted in the preparation of seafood dishes
Senior Research Associate
Judge Alexander Williams II
01.2012 - 01.2015
- Produced and presented research findings to professional audiences
- Conducted research on new methods to improve the effectiveness of drug development, leading to a 25% increase in efficiency
- Developed and maintained relationships with key academic and industry partners to foster collaboration
Education
BASc - English Literature
Catholic university
Jakarta, Indonesia05-2005
Skills
- Complaint Resolution
- Promotions & Events
- Point of Sale
- Inventory Management
- Hygiene Standards
- Creative direction
Certification
- CPR/ First Aid Certified
- TIPS Certified
- Crowd Management Certified
- Servesafe Certified
- Microsoft Certified
- Basic Phyton
LANGUAGES
Indonesian: Native/ Bilingual (5 out of 5)
Dutch: Basic (1 out of 5)
French: Basic (1 out of 5)
Timeline
Assistant General Manager
Lucky Strike Ent
01.2025 - Current
Assistant General Manager
Officina
02.2022 - 12.2025
Front Of House Manager
Greene Turtle
01.2020 - 01.2022
Kitchen Assistant
Bob Evans
09.2018 - 01.2020
Senior Research Associate
Judge Alexander Williams II
01.2012 - 01.2015
BASc - English Literature
Catholic university