Filiberto Montes
Houston
Summary
Certified IT/NCCER/Non-Destructive Testing/OSHA 30/Bilingual military veteran with over 10 years of managerial, supervisory, and on-the-job training experience. Currently employed as a pipe fitter/inspector at Turner Industries, responsible for precise measurements and meticulous blueprint reading to ensure the integrity of piping systems. Experienced in leading projects and deployments for MD Anderson, Spring Branch ISD, and the Army. Trusted to lead teams in working with vendors and customers, consistently exceeding expectations and ensuring client satisfaction. Known for trustworthiness, effectiveness, and ability to complete projects and tasks with provided information. Committed to continuously enhancing skills in networking, security, blueprint reading, and problem-solving to stay at the forefront of the industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pipefitter
Turner Industries
10.2024 - Current
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
- Enhanced safety by conducting regular inspections of tools and equipment, ensuring proper maintenance and functionality.
- Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.
Desktop Support/Customer Service Engineer
Spring Branch ISD
02.2020 - 07.2024
- Surpassed expectations during teacher/student device deployments during the pandemic
- I analyzed the launch of virtual classrooms via Zoom between teachers and students and helped implement any troubleshooting solutions that were software or hardware related in the school district
- I also successfully led a four man team as the team lead during the launch of the EPIC and Beaker Projects with the installation of VX machines, monitors, printers, and the handling of hardware inventory at MD Anderson
- I helped conduct numerous pay missions while in the Army during Operation Iraqi Freedom II and assisted in humanitarian missions during Hurricane Katrina
- Teacher/Student Device Deployments: Enhanced the scope of understanding for teachers and students on how to use their devices and software
- Facilitated the process of checking out devices for Spanish speaking students and parents by providing translation
- Increased the revenue for the school campus by keeping track of students who damaged their devices and establishing a payment plan to pay for repair costs
- ActivPanel Rollout: Helped organize the installation of apps and accounts for teachers to use on their new ActivPanel devices
- Assisted teachers with troubleshooting methods when their ActivPanel would not function properly
- Communicated effectively with the project lead that oversaw the ActivPanel installations on campus, by facilitating the replacement process of panels by creating tickets for the issues experienced by teachers
- Improved response time for teachers by providing the assistance needed to implement resolutions that would not delay their work while teaching
- Help Desk: Provided after hours support for the entire district to teachers, students, and parents
- Created tickets on behalf of campus technicians when a replacement device was needed
- Facilitated with the creation of new passwords via Active Directory and the Google Administrator Console
- Provided remote support by being granted access to teachers and students devices to implement solutions
IT Systems Analyst
Odyssey/MD Anderson Cancer Center
01.2020 - 02.2020
- Prepared hardware for installation for the launching of the EPIC and Beaker projects
- Collaborated with leadership to implement a plan to begin installation of all hardware throughout the hospital facilities
- The hardware was installed before or after the employees shifts which facilitated the installation of hardware
- The work provided by the team resulted in excellent results and always boosted and improved morale within the team
Desktop Support
iSphere/Spring Branch ISD
07.2019 - 11.2019
- Checked computer hardware (HDD, Mice, Keyboards etc.) to ensure functionality
- Re-imaged teacher laptops from Windows 7 to Windows 10
- Installed network printers throughout the school (Memorial High School)
- Provided troubleshooting methods for issues with student Chromebooks
Deskside Support Technician Level II
Womble Bond Dickinson
11.2018 - 04.2019
- Responsible for managing laptop and desktop refreshes
- Coordinated with vendors for warranty repair work
- Provided troubleshooting methods for OS issues
- Assisted with email connectivity issues with Microsoft Office 2010
Bilingual Spanish Interpreter
MasterWord
10.2018 - 11.2018
- Assisted doctors/physicians with Spanish interpretation
- Interpreted for teacher/parent meetings
- Provided Spanish interpretation for Child Protective Services (CPS)
Bilingual Spanish Interpreter
CyraCom
09.2018 - 10.2018
- Assisted customers with Spanish interpretation
- Translated calls for 911, medical, legal, and business partners
Senior IT Analyst/Helpdesk
Tellurian/Lucas Group
03.2018 - 05.2018
- Configured laptops by installing Windows 10 Enterprise via Smart Deploy
- Managed tickets through the Service Desk Plus system and assisted users via remote access to troubleshoot software issues
- Assisted users through mobile support by installing the Meraki MDM (Mobile Device Management) platform module application
Designated Service Engineer Tier 3
Shell One Shell Plaza/Modis
12.2016 - 03.2018
- Provided support for the Shell Trading Integrated Support (TIS) group (traders) with hardware installations, software management, data backup, and Win10 laptop refreshes
- Used SCCM (System Center Configuration Manager) to deploy software updated and deploy user applications and Active Directory (AD) to activate user passwords and place machines in proper organizational units (OU)
- Resolved tickets in a timely manner according to the SLA
IT Systems Analyst
Experis/MD Anderson Cancer Center
08.2015 - 03.2016
- Prepared hardware for installation for the launching of the EPIC project
- Collaborated with leadership to implement a plan to begin installation of all hardware throughout the hospital facilities
- The hardware was installed before or after the employees shifts which facilitated the installation of hardware
- The work provided by the team resulted in excellent results and always boosted and improved morale within the team
Education
Vocational - Security IT Professional
New Horizons Computer Learning Centers
Houston, TX09-2016
Vocational - IT Security And Administration
MyComputerCareer
Houston10-2015
Skills
- Pipe measuring
- Safety procedures
- Blueprints and specifications
- Pipefitting
- IT troubleshooting
- Information security
- Problem-solving skills
- End user support
- Network administration
- Device configuration
- Excellent interpersonal skills
- Software updates
- Mobile application development
- Hardware installations
- Document management
- IT asset management
- IT compliance
- Project coordination
Accomplishments
- Achieved the implementation of new piping systems in the Baytown Exxon refinery plant through effectively helping with the inventory, blueprint reading, and hydro testing of systems.
- Collaborated with team of 6 pipe fitters and welders in the development of the Exxon BTAP project.
- Increased number of resolved job tickets by 90% every year while working for the school district.
- Supervised team of 10 staff members during the MD Anderson Beaker Project.
- Collaborated with team of IT techs in the development of the student Chromebooks, teacher laptop deployment, and robotics engineering software deployment.
- Prepared hardware for installation for the launching of the EPIC and Beaker projects.
- Collaborated with leadership to implement a plan to begin installation of all hardware throughout the hospital facilities.
- The work provided by the tech team resulted in excellent results and always boosted and improved morale within the team.
Certification
- NCCER Pipefitter Certification - National Center for Construction Education and Research (NCCER).
- Microsoft Technology Associate - Networking Fundamentals (MTA)
- Microsoft Technology Associate - Windows Server Administration Fundamentals (MTA)
- Microsoft Technology Associate - Security Fundamentals (MTA)
- Google G Suite Administration
- OSHA 30
Languages
Spanish
Native or Bilingual
Timeline
Pipefitter
Turner Industries
10.2024 - Current
Desktop Support/Customer Service Engineer
Spring Branch ISD
02.2020 - 07.2024
IT Systems Analyst
Odyssey/MD Anderson Cancer Center
01.2020 - 02.2020
Desktop Support
iSphere/Spring Branch ISD
07.2019 - 11.2019
Deskside Support Technician Level II
Womble Bond Dickinson
11.2018 - 04.2019
Bilingual Spanish Interpreter
MasterWord
10.2018 - 11.2018
Bilingual Spanish Interpreter
CyraCom
09.2018 - 10.2018
Senior IT Analyst/Helpdesk
Tellurian/Lucas Group
03.2018 - 05.2018
Designated Service Engineer Tier 3
Shell One Shell Plaza/Modis
12.2016 - 03.2018
IT Systems Analyst
Experis/MD Anderson Cancer Center
08.2015 - 03.2016
- NCCER Pipefitter Certification - National Center for Construction Education and Research (NCCER).
- Microsoft Technology Associate - Networking Fundamentals (MTA)
- Microsoft Technology Associate - Windows Server Administration Fundamentals (MTA)
- Microsoft Technology Associate - Security Fundamentals (MTA)
- Google G Suite Administration
- OSHA 30
Vocational - Security IT Professional
New Horizons Computer Learning Centers
Vocational - IT Security And Administration
MyComputerCareer
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