Filip Prochazka
Martinez,USA
Summary
Professional with a strong background in ensuring safety, security, and customer service. Proven ability in maintaining composure during demanding situations, whilst quickly and effectively responding. Skilled in de-escalation, adaptability, and conflict resolution. Team player focused on exceeding employer expectations while remaining flexible to changing needs. Reliable, vigilant, and committed to achieving results no matter the role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas/ Allied Universal Services
Concord, CA
04.2023 - Current
- Effectively de-escalated hostile situations without use of force.
- Facilitated effective communication with law enforcement agencies.
- Monitored and authorized access for vehicles, personnel, and shipment.
- Executed rapid response strategies during emergencies to minimize risk of injury and property damage.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Collaborated with team members to effectively manage and respond to tenant inquiries and requests.
Barista/Cashier
Philz Coffee
Walnut Creek, CA
01.2022 - 05.2023
- Crafted personalized beverage orders, enhancing customer satisfaction and loyalty.
- Managed inventory levels, ensuring availability of high-quality coffee beans and supplies.
- Streamlined workflow processes to improve service speed during peak hours.
- Fostered a positive team environment through effective communication and collaboration.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Host
Jack's Restaurant and Bar
Pleasant Hill, CA
09.2021 - 12.2021
- Welcomed and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservation system, coordinating guest flow during peak hours.
- Trained new hosts on customer service standards and operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted in special event planning, coordinating logistics to ensure successful execution.
In Home Care Provider
In Home Support Services (IHSS)
Martinez, CA
04.2019 - 10.2021
- Assisted clients with personal care tasks, including bathing, dressing, and grooming.
- Coordinated transportation for medical appointments and social engagements, enhancing client participation in community activities.
- Monitored client health conditions and reported changes to healthcare professionals.
- Administered medication and documented vitals.
Sales Associate
Macy's
Walnut Creek, CA
12.2018 - 01.2019
- Enhanced customer satisfaction through effective product knowledge and personalized service.
- Collaborated with team members to achieve sales targets through strategic upselling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High school diploma -
Alhambra Senior High School
Martinez, CASkills
- De-escalation
- Conflict management
- Report Writing
- Reservation Planning
- Access Control
- Identity Verification
- Document preparation
- Customer service expert
- Effective Communicator
Certification
- Non-CDL Class C
- Guard Card
- Driver's License
Timeline
Security Guard
Securitas/ Allied Universal Services
04.2023 - Current
Barista/Cashier
Philz Coffee
01.2022 - 05.2023
Host
Jack's Restaurant and Bar
09.2021 - 12.2021
In Home Care Provider
In Home Support Services (IHSS)
04.2019 - 10.2021
Sales Associate
Macy's
12.2018 - 01.2019
High school diploma -
Alhambra Senior High School