JOSE CASTILLO
The Bronx
Summary
Dedicated and dependable Security Guard and Humanitarian Services Professional with experience in security operations, shelter services, customer assistance, youth programming, and crisis support. Skilled in CCTV monitoring, access control, incident documentation, Salesforce data management, incident intake procedures, conflict de-escalation, and situational awareness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
Mega Protective Services
10.2025 - Current
- Monitor CCTV surveillance systems and maintain facility security
- Conduct patrols and inspections throughout shelter facilities
- Screen entrants and confiscate prohibited items when necessary
- Maintain activity logs, visitor records, and incident reports
- Assist with investigations, de-escalation, and safety concerns
Humanitarian Aid Coordinator
DocGo
11.2023 - 03.2025
- Assisted migrant families across multiple NYC shelter locations
- Managed check-in/check-out processes using Salesforce
- Coordinated transportation for family reunification efforts
- Handled mail distribution, luggage tracking, and property management
- Collaborated with shelter staff, security teams, and city agencies
Counselor Aide
Summer Youth Employment Program (SYEP)
07.2023 - 09.2023
- Assisted staff with youth activities and educational projects
- Supported arts, crafts, recreation, and group engagement
- Promoted teamwork, participation, and positive behavior
Education
Associate of Science - Liberal Arts
Bronx Community College
08-2023
High School Diploma -
Gregorio Luperon High School
06-2023
Skills
- CCTV Monitoring
- Situational Awareness
- Salesforce CRM
- Access Control
- Incident Reporting
- Patrol Operations
- Visitor Management
- Customer Service
- Teamwork
- Problem Solving
- Critical Thinking
- Communication
- De-escalation
Certification
- Security Guard License - New York State
- F-01 Fire Guard Certification - FDNY
- F-02 Fire Guard Certification - FDNY
- Narcan Administration Certification - NYSDOH
Timeline
Security Guard
Mega Protective Services
10.2025 - Current
Humanitarian Aid Coordinator
DocGo
11.2023 - 03.2025
Counselor Aide
Summer Youth Employment Program (SYEP)
07.2023 - 09.2023
Associate of Science - Liberal Arts
Bronx Community College
High School Diploma -
Gregorio Luperon High School
TRAINING / COURSES
New York State Security Guard License - New York State Security Guard License