Summary
Overview
Work History
Education
Skills
Certification
Timeline
TRAINING / COURSES
Generic

JOSE CASTILLO

The Bronx

Summary

Dedicated and dependable Security Guard and Humanitarian Services Professional with experience in security operations, shelter services, customer assistance, youth programming, and crisis support. Skilled in CCTV monitoring, access control, incident documentation, Salesforce data management, incident intake procedures, conflict de-escalation, and situational awareness.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Security Guard

Mega Protective Services
10.2025 - Current
  • Monitor CCTV surveillance systems and maintain facility security
  • Conduct patrols and inspections throughout shelter facilities
  • Screen entrants and confiscate prohibited items when necessary
  • Maintain activity logs, visitor records, and incident reports
  • Assist with investigations, de-escalation, and safety concerns

Humanitarian Aid Coordinator

DocGo
11.2023 - 03.2025
  • Assisted migrant families across multiple NYC shelter locations
  • Managed check-in/check-out processes using Salesforce
  • Coordinated transportation for family reunification efforts
  • Handled mail distribution, luggage tracking, and property management
  • Collaborated with shelter staff, security teams, and city agencies

Counselor Aide

Summer Youth Employment Program (SYEP)
07.2023 - 09.2023
  • Assisted staff with youth activities and educational projects
  • Supported arts, crafts, recreation, and group engagement
  • Promoted teamwork, participation, and positive behavior

Education

Associate of Science - Liberal Arts

Bronx Community College
08-2023

High School Diploma -

Gregorio Luperon High School
06-2023

Skills

  • CCTV Monitoring
  • Situational Awareness
  • Salesforce CRM
  • Access Control
  • Incident Reporting
  • Patrol Operations
  • Visitor Management
  • Customer Service
  • Teamwork
  • Problem Solving
  • Critical Thinking
  • Communication
  • De-escalation

Certification

  • Security Guard License - New York State
  • F-01 Fire Guard Certification - FDNY
  • F-02 Fire Guard Certification - FDNY
  • Narcan Administration Certification - NYSDOH

Timeline

Security Guard

Mega Protective Services
10.2025 - Current

Humanitarian Aid Coordinator

DocGo
11.2023 - 03.2025

Counselor Aide

Summer Youth Employment Program (SYEP)
07.2023 - 09.2023

Associate of Science - Liberal Arts

Bronx Community College

High School Diploma -

Gregorio Luperon High School

TRAINING / COURSES

New York State Security Guard License - New York State Security Guard License

JOSE CASTILLO