FILISIONE TANGINOA
Lacey,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Collaboration and Database Service Owner
US Defense Intelligence Agency
Molesworth, United Kingdom
10.2010 - 06.2013
- Managed 24 hour Collaboration and Database services for US Defense Intelligence global operations.
- Supervised 45 employees in four regional offices.
- Engineered new service architecture for the US National Intelligence Community.
- Enhanced operational efficiency and productivity while working remotely from Molesworth , United Kingdom.
Brigade Communications Trainer
The Joint Multi National Training Center, US Army
Hoenfels, Germany
10.2008 - 10.2010
- Trained and certified Organizations for their deployments to Iraq, Afghanistan or the Balkans.
- Oversaw Organizations completing communication systems training, tactical training and daily operations training.
- Developed, planned and implemented training programs and events.
- Provided roaming training services throughout the continental United States and Europe.
- Established and ran a Server and Routing lab worth over $450,000
Brigade Communications Officer
US Army 82nd Combat Aviation Brigade
Fort Bragg, NC
08.2005 - 10.2008
- Provided up to 24 hour IT and radio communication services and costumer support as required.
- Supervised an office of 15 personnel including during a 14 moth combat deployment.
- Responsible for the acquisition and implementation of 10 million dollars worth of communications equipment.
- Supervised the Brigade Communications Security (COMSEC) program; responsible for the security of classified information and materials
Communications Supervisor
US Army, 3rd Battalion, 1st Special Forces Group
Fort Lewis, WA
10.2000 - 06.2004
- Provided up to 24 hour IT and radio communication services and costumer support as required .
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Prepared teams to manage communications during combat and special operations.
- Directed and monitored Team Leaders and Soldiers for compliance with communication, quality and performance standards.
Company Training NCO
US Army, HHB Division Artillery, 82nd Airborne Div
Fort Bragg, NC
02.1997 - 10.2000
- Tracked required training compliance at the individual and organizational level.
- Identified training needs and planned classes and training events accordingly.
- Tracked and scheduled maintenance on all company equipment .
- Provided leadership with most accurate training and maintenance information on a daily basis.
Education
No Degree - General Study's
Fayetteville Technical Community College
Fayetteville, NCSkills
- Leadership and People Development
- Strategic Planning
- Integrity and Transparency
- Annual Planning
- Employee Motivation and Performance
- Adaptable and Flexible
- Analytical and Critical Thinker
Timeline
Collaboration and Database Service Owner
US Defense Intelligence Agency
10.2010 - 06.2013
Brigade Communications Trainer
The Joint Multi National Training Center, US Army
10.2008 - 10.2010
Brigade Communications Officer
US Army 82nd Combat Aviation Brigade
08.2005 - 10.2008
Communications Supervisor
US Army, 3rd Battalion, 1st Special Forces Group
10.2000 - 06.2004
Company Training NCO
US Army, HHB Division Artillery, 82nd Airborne Div
02.1997 - 10.2000
No Degree - General Study's
Fayetteville Technical Community College
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