Fillipe Rezende
Riverside,CA
Summary
Experienced IT professional with over 13 years of progressive leadership in IT systems management, project execution, and cross-functional team collaboration. Skilled in aligning technology solutions with business objectives, optimizing operational efficiencies, and driving innovative technology strategies. Demonstrated success in managing large-scale projects, training global teams, and ensuring business continuity. Bilingual in English and Portuguese, with comprehensive Spanish understanding.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Systems Functional II - WMS
Niagara Bottling, LLC
06.2023 - Current
- Managed and optimized printing services across Spectrum/Loftware, CUPS, and Manhattan systems, enhancing production line efficiency.
- Oversaw IT ticketing systems, DevOps processes, and printer/scanner support for seamless operations.
- Led training and management of offshore teams, ensuring high performance and knowledge transfer.
- Successfully executed project management initiatives, aligning technology with business goals.
Safety Emergency Response Team
Niagara Bottling, LLC
04.2018 - Current
- Coordinated and executed evacuation drills, safety protocols, and emergency response plans.
- Provided critical support for team mental and physical well-being during crisis situations.
- Contributed to monthly safety meetings, delivering insights to enhance organizational safety measures.
IT Systems Functional I - MRO/EAM
Niagara Bottling, LLC
04.2020 - 06.2023
- Managed project timelines for MRO/EAM, ITBOT, and SC/MFG production, driving operational efficiency.
- Collaborated closely with business partners to finalize designs and confirm requirements for IT solutions.
- Oversaw IT ticketing and Oracle EBS approvals, ensuring timely project execution.
Intern, IT Functional Applications
Niagara Bottling, LLC
06.2019 - 04.2020
- Supported business partners in defining IT solution requirements, enhancing customer satisfaction.
- Developed automated BOT solutions, streamlining production processes and improving efficiency.
Service Desk Technician
Niagara Bottling, LLC
08.2015 - 06.2019
- Managed high-pressure support environments, resolving complex technical issues efficiently.
- Trained junior team members, fostering a collaborative and technically skilled workforce.
Junior Help Desk Technician
Niagara Bottling, LLC
06.2012 - 08.2015
- Provided technical support, managed inventory, and resolved technical issues promptly, enhancing team productivity.
Education
Bachelor of Science (BS) - Computer Information Systems and Technology
California State University-San Bernardino
San Bernardino, CA01.2020
Diploma - General Studies
Rancho Cucamonga High School
Rancho Cucamonga, CA01.2014
Skills
- Project Management
- DevOps
- IT Systems Support
- Automated Processes
- Technical Training
- Printing Systems (Spectrum/Loftware, CUPS)
- Oracle EBS
- Dependable and responsible
- Incident Management
- Project planning
- Organization and time management
Certification
- Adult First Aid/CPR/AED, HSI, 01/01/25, 01/01/27
- DevOps Foundations: Incident Management, LinkedIn, 11/01/24
- Build a Successful Career in Project Management, LinkedIn, 05/01/23
- Business Analyst and Project Manager Collaboration, LinkedIn, 05/01/23
- Python for Students, LinkedIn, 03/01/20
Timeline
IT Systems Functional II - WMS
Niagara Bottling, LLC
06.2023 - Current
IT Systems Functional I - MRO/EAM
Niagara Bottling, LLC
04.2020 - 06.2023
Intern, IT Functional Applications
Niagara Bottling, LLC
06.2019 - 04.2020
Safety Emergency Response Team
Niagara Bottling, LLC
04.2018 - Current
Service Desk Technician
Niagara Bottling, LLC
08.2015 - 06.2019
Junior Help Desk Technician
Niagara Bottling, LLC
06.2012 - 08.2015
Diploma - General Studies
Rancho Cucamonga High School
Bachelor of Science (BS) - Computer Information Systems and Technology
California State University-San Bernardino
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