Filora Shohrat

Business Domains:

• Department of Treasury
• Department of Labor
• AAFMAA
• USAspending

Technologies:

• CRM Platforms: Salesfore and Microsoft Dynamics 365
• Performance Testing: Load Runner
• Database Management: MS SQL Server
• Web Technologies: DNN and Hubspot
• Testing Automation:TestComplete
• Operating Systems: Windows
• Development Tools: MS Visual Studio

As a seasoned Software Automation Engineer, I leveraged my expertise in scripting languages, particularly JavaScript and Python, to design and implement automation scripts. My responsibilities extended to the comprehensive analysis of test results, allowing for the meticulous preparation of system-level evaluation reports that validated and verified system performance.

Key Accomplishments and Responsibilities:

• Automation Script Development:Developed sophisticated automation scripts utilizing JavaScript and Python, contributing to streamlined and efficient testing processes.
  
• Performance Analysis and Reporting:Conducted in-depth analysis of test results, generating detailed system-level evaluation reports. This involved scrutinizing performance metrics and ensuring the accuracy and reliability of the data.
  
• Test Planning and Strategy:Formulated comprehensive test plans for diverse software changes, encompassing web services and user interfaces. This included collaborating with cross-functional teams to align testing procedures with project goals.
  
• Metrics Collection and Analysis:Implemented data-driven approaches to collect metrics, systematically analyzing testing trends and procedures. The insights gleaned were instrumental in the development of robust test automation plans.
  
• Quality Assurance:Executed meticulous software testing based on predefined test plans, personal judgment, and established procedures. Ensured the quality of products through rigorous testing methodologies.
  
• Integration and Collaboration:Actively participated in software design discussions, emphasizing quality aspects and seamless integration with other systems. Contributed insights to enhance the overall software architecture.
  
• Qualification and Release:Played a pivotal role in signing off on the qualification of production releases, ensuring that all software met the highest standards before reaching end-users.
  
• Test Case Development:Authored high-quality test cases and scripts for automation, maintaining a keen focus on precision and coverage to effectively validate software functionalities.
  
• Stakeholder Communication:Effectively communicated testing strategies, results, and insights to stakeholders, digital operators, and fellow testers, fostering a collaborative and informed work environment.
  

Business Domains:

• Department of State - Indiana

Technologies:

• Salesforce (Sales):Proficient in leveraging Salesforce for sales-related functions, optimizing business processes within the Department of State - Indiana.
  
• Database Management: Extensive experience with SQL, ensuring efficient data management and retrieval for informed decision-making.
  
• Quality Assurance and Testing: Utilized HP Quality Center for comprehensive quality assurance, streamlining testing processes and ensuring software reliability.
  
• Automated Testing: Expertise in Quick Test Professional (QTP), enabling automated testing to enhance efficiency and accuracy in software testing procedures.
  
• Database Systems: Competent in working with Oracle database systems, facilitating robust and secure data storage and retrieval.
  
• Secure Terminal Access: Proficient use of Putty for secure terminal access, ensuring seamless communication and control within various system environments.
  
• Mobile Devices: Familiarity with mobile devices and their integration within the business domain, ensuring adaptability to the evolving technological landscape.
  

A dedicated Quality Assurance Specialist with a focus on ensuring the integrity and reliability of software applications. Engaged in collaborative efforts within agile development environments, contributing to the achievement of sprint goals through effective participation in daily standup meetings with development team members.

Key Contributions and Responsibilities:

• Agile Collaboration: Actively participated in daily standup meetings, fostering effective communication with development team members to discuss progress towards sprint goals. Maintained a collaborative environment that promoted streamlined development processes.
  
• Regression Testing Excellence: Conducted thorough regression testing before software releases, ensuring that new features did not compromise the existing functionality. Upheld a commitment to delivering high-quality software products.
  
• Continuous Learning: Stayed abreast of emerging technologies in software quality assurance, consistently updating knowledge to align with industry standards and best practices.
  
• Strategic Test Planning: Formulated meticulous test schedules and strategies within project scope and delivery dates, aligning testing activities with overarching project objectives.
  
• On-site Evaluation: Conducted on-site visits to beta testing sites, evaluating software performance in real-world scenarios. Gathered valuable insights to enhance the software's effectiveness.
  
• Comprehensive Reporting: Documented test results, meticulously tracked bugs, and presented findings to stakeholders in comprehensive reports. Contributed to informed decision-making and efficient issue resolution.
  
• Test Case Development: Crafted detailed test cases to ensure the quality of new software features and enhancements. Upheld a meticulous approach to testing, covering various scenarios to guarantee robust software performance.
  
• Manual Testing Expertise: Performed manual testing to identify potential issues with application functionality, employing a hands-on approach to ensure the thorough examination of software features.
  
• Code Review Collaboration: Reviewed code changes from developers before production releases, collaborating closely to analyze and resolve technical issues promptly.
  
• Process Improvement: Developed and implemented quality assurance processes, ensuring that software consistently met customer needs and industry standards. Contributed to continuous improvement initiatives for enhanced software quality.
  

Technical Summary

Business Domains: Veterans Health Administration

A diligent IT Support Specialist with a specialized focus on delivering exemplary service within the complex business domain of Veterans Health Administration. Known for providing Tier 1 IT support through desk side services, ensuring seamless technology integration for non-technical internal users.

Key Responsibilities and Achievements:

• End-User Support Excellence: Responded to support requests from end-users, demonstrating a commitment to patient and thorough troubleshooting. Patiently guided individuals through basic technical tasks, fostering user empowerment and confidence.
  
• Tier 1 IT Support: Delivered Tier 1 IT support services to non-technical internal users through desk side support, ensuring prompt issue resolution and minimizing downtime for critical systems.
  
• Customer Satisfaction Focus: Followed up with clients post-support engagement, verifying optimal customer satisfaction and problem resolution. Maintained a customer-centric approach, emphasizing the importance of user experience.
  
• Workstation Setup and Configuration: Configured hardware, devices, and software to establish efficient workstations for employees. Ensured that technological environments were optimized for productivity and functionality.
  
• Effective Communication: Explained technical information in clear terms to non-technical individuals, promoting better understanding and fostering a collaborative atmosphere between technical and non-technical staff.
  
• Proactive System Monitoring: Monitored systems in operation and proactively troubleshooted errors, minimizing potential disruptions to workflow and ensuring continuous system reliability.
  
• Technical Issue Resolution: Installed, modified, and repaired software and hardware, showcasing technical expertise to swiftly resolve issues and maintain the operational integrity of systems.
  
• Best Practice Contributions: Assisted in updating technical support best practices, contributing valuable insights to the team's collective knowledge base and ensuring adherence to industry standards.