Fily Niang
New York,USA
Summary
Detail-oriented professional with over 5 years in patient services and customer-facing roles. Experienced in patient check-in/check-out, appointment scheduling, and insurance verification. Committed to fostering a welcoming atmosphere while ensuring efficient operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
WMC Health
09.2025 - Current
- Delivered high-quality customer service to patients and families in fast-paced healthcare setting, enhancing patient satisfaction.
- Facilitated insurance verification for patients and clarified coverage options, supporting informed healthcare decisions.
- Assisted patients with insurance verification and explained coverage options clearly.
- Provided administrative and clinical support to Dr. Russell Rozario with patient coordination, scheduling appointments, managing emails and administrative tasks, communicating with patients, and supporting daily office operations in a fast-paced medical environment.
Case Aide
Cayuga Centers
01.2024 - 07.2025
- Provided safe, reliable transportation for children to community appointments, ensuring access to essential services.
- Ensure safe and reliable transportation for children to community appointments.
- Delivered high-quality customer service, addressing diverse stakeholder needs and fostering positive relationships.
- Coordinated and scheduled appointments for clients to ensure timely access to services., maintained calendars, and coordinated meeting logistics.
Customer Service Representative
Columbia University Covid Testing Center
01.2020 - 08.2022
- Maintained accurate, up-to-date health records, supporting effective patient care.
- Handled check-ins and check-outs and managed front desk documentation.
- Managed front desk operations, including check-ins and check-outs, to streamline patient flow.
- Resolved inquiries and issues, enhancing customer satisfaction and service experience.
Education
Nursing -
Cuny Lehman College
05-2027
Bachelor of Science - Business Administration
State University Of New York At Plattsburgh
12-2022
General Diploma -
Jacqueline Kennedy Onassis
06-2018
Skills
- Medical Record Management
- Patient Communication
- Epic and Citrix proficiency
- Healthcare Software Use
- Data Entry
- Professionalism
- Effective communicator
- High Attention to Detail
- Active listening
- Electronic Health Records
- Team collaboration
- Prioritization skills
Timeline
Patient Service Representative
WMC Health
09.2025 - Current
Case Aide
Cayuga Centers
01.2024 - 07.2025
Customer Service Representative
Columbia University Covid Testing Center
01.2020 - 08.2022
Nursing -
Cuny Lehman College
Bachelor of Science - Business Administration
State University Of New York At Plattsburgh
General Diploma -
Jacqueline Kennedy Onassis