Edward Goworek
Clark,NJ
Summary
Dedicated Service Manager with expertise in enhancing customer satisfaction and leading service teams. Known for strong problem-solving abilities and effective communication skills, committed to achieving operational excellence and improving service delivery.
Overview
11
11
years of professional experience
Work History
Service Manager
Audi Bridgewater
Bridgewater, NJ
09.2017 - Current
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Supervised service team to ensure efficient workflow and high-quality standards.
Service Advisor
Open Road Mercedes
Bridgewater, New Jersey
09.2015 - 09.2017
- Communicated service recommendations to clients based on vehicle diagnostics.
- Assisted customers with service inquiries and vehicle maintenance needs.
- Educated clients on vehicle features, services, and maintenance plans available.
- Developed strong relationships with clients to foster loyalty and trust in services.
Education
Bachelor of Arts - Elementary Education
Kean University
Union, NJ06-2005
Skills
- Customer service and support
- Team management
- Complaint resolution
- Service staff management
- Service quality assurance
- Staff training
- Relationship management
- Effective communication
Timeline
Service Manager
Audi Bridgewater
09.2017 - Current
Service Advisor
Open Road Mercedes
09.2015 - 09.2017
Bachelor of Arts - Elementary Education
Kean University