FINESSE MCFADDEN
Charlotte,NC
Summary
Experienced healthcare leader with expertise in staff management, regulatory compliance, and resident outcome improvement in assisted living and long-term care. Applies extensive knowledge in nursing care, staffing strategies, clinical audits, and quality improvement initiatives to enhance safe and efficient care delivery.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Health and Wellness Director I
Brookdale
Gastonia, North Carolina
05.2026 - Current
- Direct and oversee daily clinical operations and resident care services within an assisted living community, ensuring high standards of quality, safety, and resident satisfaction.
- Provide clinical leadership, supervision, and guidance to nursing staff, medication technicians, and resident care associates.
- Coordinate resident assessments, individualized service plans, and ongoing evaluations to ensure appropriate levels of care.
- Led quality assurance and performance improvement initiatives by identifying clinical trends, addressing deficiencies, and implementing corrective action plans.
- Manage medication administration practices, monitor medication compliance, and ensure adherence to established nursing standards and safety protocols.
- Ensure compliance with federal, state, and local regulations, company policies, and assisted living licensing requirements.
- Oversee staffing operations, including scheduling, staff assignments, performance evaluations, and workforce development to maintain appropriate staffing levels.
- Collaborate with physicians, healthcare providers, residents, and families to coordinate care and address changes in resident health conditions.
- Conduct routine clinical audits, review resident documentation, and maintain accurate medical records to support regulatory compliance.
- Develop and implement policies, procedures, and staff training programs to improve clinical efficiency and resident outcomes.
- Manage incident reporting, investigate resident care concerns, and implement preventive measures to minimize clinical risks.
- Participate in resident admissions, care transitions, and interdisciplinary meetings to ensure continuity of care.
- Support infection prevention and control programs, emergency preparedness, and resident safety initiatives.
- Partner with executive leadership to improve operational performance, regulatory readiness, staff accountability, and overall quality of care.
Unit Manager
Greens of Gastonia
Charlotte, NC
07.2025 - Current
- Led and supervised nursing staff to ensure high-quality patient care.
- Implemented innovative care protocols, improving patient outcomes and operational efficiency.
- Streamlined processes to improve unit performance and enhance patient care delivery.
- Mentored staff, fostering professional growth and collaboration.
- Resolved staffing challenges, maintaining optimal care levels aligning with state regulations.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Resolved patient and family complaints, implementing solutions to enhance satisfaction and prevent recurrence.
- Resolved grievances, creating a supportive environment for residents and staff, enhancing overall satisfaction and morale.
Nursing Manager / Nursing Supervisor
Shamrock Health & Rehabilitation
Charlotte, NC
04.2025 - 07.2025
- Created staffing plans and ensured adequate staffing to meet direct care needs, recommending appropriate nursing personnel to align with company mission and compliance standards.
- Oversaw nursing operations and enhanced team performance across multiple units.
- Directly supervised employees and carried out supervisory responsibilities in accordance with the company's policies and applicable laws.
- Mentored nursing staff, fostering a supportive environment that promoted professional growth and quality care.
- Ensured compliance with state, federal, and local standards.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Audited clinical records for accuracy and completeness of comprehensive resident assessments, effective documentation reflecting resident responses to interventions and consistent implementation of plans of care by all staff and professionals, on all shifts.
Rehab Nurse Manager
Charlotte Health & Rehabilitation
Charlotte, NC
03.2024 - 10.2024
- Managed nursing operations and team performance across multiple units, ensuring quality patient care and operational efficiency.
- Developed staffing plans to meet direct care needs, recommending optimal nursing personnel to align with compliance standards and enhance care delivery.
- Directly supervised employees and carried out supervisory responsibilities in accordance with the company's policies and applicable laws.
- Mentored nursing staff, fostering a supportive environment that promoted professional growth and quality care.
- Reviewed, assessed, and evaluated patients, confirming effective treatment protocols were implemented and adhered to.
- Delivered essential nursing care by administering medications, inserting IVs, and conducting catheterizations for patient treatment.
- Audited clinical records for accuracy and completeness of comprehensive resident assessments, effective documentation reflecting resident responses to interventions and consistent implementation of plans of care by all staff and professionals, on all shifts.
- Managed patient and family concerns by providing timely responses to inquiries and addressing complaints effectively.
Assistant Director of Resident Care
Five Star Senior Living
Charlotte, NC
06.2023 - 02.2024
- Directed resident care operations, optimizing procedures to ensure compliance with NC Assisted Living/Adult Care Home healthcare regulations.
- Directed resident care operations, optimizing procedures to enhance compliance with healthcare standards.
- Facilitated interdisciplinary team meetings to develop individualized care plans.
- Streamlined documentation and reporting systems, improving accuracy and efficiency.
- Resolved resident complaints in a timely and professional manner.
- Assisted with the development of resident assessments and care plans.
- Conducted assessments for potential resident move-ins to gather necessary information.
- Oversaw budgeting process and monitored expenses, ensuring alignment with financial goals.
- Conducted regular facility inspections to uphold safety standards and quality of resident care.
Unit Manager, LPN
Pelican Health
Charlotte, NC
01.2023 - 05.2023
- Lead and supervise nursing staff to ensure high-quality patient care.
- Implemented innovative care protocols, improving patient outcomes and operational efficiency.
- Resolved staffing challenges, ensuring consistent care delivery and optimal patient outcomes.
- Streamlined processes, achieving measurable improvements in unit performance.
- Mentored staff, fostering professional growth and collaboration.
- Administered controlled narcotics, inserted IVs, provided wound care, and performed catheterizations.
- Handled patient and family complaints, implementing swift resolutions to enhance care experience and prevent recurrence.
- Facilitated grievance resolution, creating supportive environment that enhanced resident and staff satisfaction.
Licensed Practical Nurse Lead
ChenMed
Rochester, NY
01.2022 - 07.2022
- Led and supervised nursing staff, enhancing patient care quality and team cohesion.
- Implemented innovative care protocols, improving patient outcomes and operational efficiency.
- Mentored staff, fostering professional growth and collaboration.
- Streamlined processes, achieving measurable improvements in unit performance.
- Resolved staffing challenges, maintaining optimal care levels.
- Facilitated grievance resolution, fostering a supportive environment that improved resident and staff satisfaction.
- Managed nursing operations and team performance across multiple units, ensuring consistent care standards and operational effectiveness.
- Developed and implemented protocols to enhance patient care and staff efficiency.
Licensed Practical Nurse
Highland Hospital GAMA
Rochester, NY
09.2021 - 05.2022
- Demonstrated proficiency in administering medications and treatments according to physician orders.
- Ensured patient safety by promptly reporting any adverse medication reactions.
- Monitored and reported changes in patients' conditions.
- Responded promptly to emergency situations, implementing life-saving interventions.
- Assessed patients' needs and developed individualized care plans.
- Performed EKGs and other diagnostic tests.
- Enhanced patient care coordination and satisfaction by facilitating effective patient-provider communication in a dynamic healthcare setting.
- Managed patient flow, documentation, and medication inventory, optimizing clinical efficiency.
- Demonstrated exceptional communication skills in coordinating care with patients and families.
Practical Nurse Trainee
St. Johns Senior Living
Rochester, NY
12.2019 - 05.2021
- Led patient education initiatives, improving patients' understanding of care plans and fostering engagement.
- Educated patients on self-care techniques to promote health and prevent complications.
- Assisted with care coordination, medication administration, and patient education initiatives.
- Collaborated with physicians to improve patient care and strengthen multidisciplinary team support.
- Utilized critical thinking skills to identify and address patient care issues promptly.
- Consistently demonstrated empathy and compassion towards patients, ensuring their comfort and well-being.
- Showcased ability to work well under pressure by efficiently handling emergency situations.
- Engaged in evidence-based practice to provide high-quality, research-driven patient care.
Patient Care Technician
Rochester General Hospital
Rochester, NY
12.2019 - 05.2021
- Led nursing assistants in medication administration, ensuring safety compliance and quality patient care.
- Assisted medical staff during exams and procedures, contributing to effective patient care delivery.
- Facilitated communication between providers and patients, improving care coordination.
- Managed patient flow and documentation alongside medication inventory, enhancing clinical operations.
- Participated in process improvement initiatives to enhance workflow and patient experience.
Education
LPN: Practical Nursing Program -
Wayne Finger Lakes BOCES
Newark, NY08-2021
Practical Nursing - Nursing
Brockport University
Brockport, NY05-2018
High School Diploma -
Joseph C Wilson Magnet High School
Rochester, NY06-2012
Skills
- Resident care management
- Regulatory compliance
- Medication administration
- Policy adherence
- Clinical leadership
- Staff development
- Leadership skills
- Critical thinking
- Critical analysis
- Policy adherence
- Quality assurance
Certification
- North Carolina Assisted Living Administrator License (DHHS)
- BLS Certified (Adult & Child CPR, AHA)
- First Aid Certified (NSC)
- LPN License – NYS & NC
Timeline
Health and Wellness Director I
Brookdale
05.2026 - Current
Unit Manager
Greens of Gastonia
07.2025 - Current
Nursing Manager / Nursing Supervisor
Shamrock Health & Rehabilitation
04.2025 - 07.2025
Rehab Nurse Manager
Charlotte Health & Rehabilitation
03.2024 - 10.2024
Assistant Director of Resident Care
Five Star Senior Living
06.2023 - 02.2024
Unit Manager, LPN
Pelican Health
01.2023 - 05.2023
Licensed Practical Nurse Lead
ChenMed
01.2022 - 07.2022
Licensed Practical Nurse
Highland Hospital GAMA
09.2021 - 05.2022
Practical Nurse Trainee
St. Johns Senior Living
12.2019 - 05.2021
Patient Care Technician
Rochester General Hospital
12.2019 - 05.2021
LPN: Practical Nursing Program -
Wayne Finger Lakes BOCES
Practical Nursing - Nursing
Brockport University
High School Diploma -
Joseph C Wilson Magnet High School