Finesse Pratt
Atlanta,GA
Summary
Highly communicative professional with more than [Number] years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Concierge Manager
Sonesta
01.2019 - 01.2023
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Teller Supervisor
TD Bank
06.2016 - 02.2019
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
Customer Service Representative
Private Doctors Office
03.2012 - 03.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier Team Lead
AMC Theatres
04.2008 - 06.2012
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Boston Arts Academy
Boston, MA06.2010
Skills
- Celebrity Guest Support
- Office Support
- Transportation Coordination
- Marketing
- Meeting Organization
- Reservation Coordination
Timeline
Concierge Manager
Sonesta
01.2019 - 01.2023
Teller Supervisor
TD Bank
06.2016 - 02.2019
Customer Service Representative
Private Doctors Office
03.2012 - 03.2016
Cashier Team Lead
AMC Theatres
04.2008 - 06.2012
High School Diploma -
Boston Arts Academy
Similar Profiles
Virginia FigueroaVirginia Figueroa
Accounting /Payroll Clerk at SonestaAccounting /Payroll Clerk at Sonesta
TYRRELL BULLOCKTYRRELL BULLOCK
Housekeeping Supervisor at SonestaHousekeeping Supervisor at Sonesta
Daniel Di LeonardoDaniel Di Leonardo
General Manager at Sonesta ES Suites OrlandoGeneral Manager at Sonesta ES Suites Orlando