Okoko Josephine Achu Hall
Dallas,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Highly communicative professional with more than 15 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Concierge Representative
Hilton Anatole
Dallas , TX
2012.06 - 2016.07
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
Executive Floor Supervisor
Transcorp Hilton Abuja
Abuja, Nigeria , Federal Capital Territory (FCT)
2000.07 - 2009.06
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Education
Associate of Arts - Business Administration
Federal Polytechnic
Bida 1998.09 - 2002.08
Skills
- Musician Booking
- Guest Errands
- Amenities Information
- Celebrity Guest Support
- Flower Ordering
- Dining Recommendations
- Nightlife Recommendations
- Sightseeing Tours
- Reservations Management
- Clear Communication
- Shopping Destinations
- Problem Anticipation and Resolution
- Golf Courses and Tee Times
- Office Support
- Childcare Arrangement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge Representative
Hilton Anatole
2012.06 - 2016.07
Executive Floor Supervisor
Transcorp Hilton Abuja
2000.07 - 2009.06
Associate of Arts - Business Administration
Federal Polytechnic
1998.09 - 2002.08
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