Sunny Meadows

Gulf Properties

Navarre Beach, United States

06.2015 - 03.2022

Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.