Patricia Thornhill
Loveland,CO
Summary
Hardworking and focused administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15+ years of performance. Skilled at A/P, A/R, Payroll, Sales Tax, LIHTC Tax Credit Property, Section 8 Housing, Expense Reports, drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Property Manager/Assistant Property Manager
Real Estate Personnell
03.2026 - Current
- Managed property operations, ensuring compliance with regulations and tenant satisfaction.
- Developed and implemented maintenance schedules to enhance property value and tenant experience.
- Oversaw rental agreements, facilitating smooth onboarding for new tenants and lease renewals.
- Conducted regular property inspections, identifying areas for improvement and maintenance needs.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Coordinated appointments to show marketed properties.
- Processed Lease Renewals and submitted appropriate LIHTC paperwork so that each tenant file was in compliance.
Business Office Manager
The Residence at Oakridge
01.2019 - 03.2026
- Tax credit property – processed LIHTC new applications for new tenants and maintained all yearly LIHTC renewals according to compliance.
- Managed and processed all Payroll, A/P, A/R, accounting, and record keeping functions
- Processed 50 residents Medicaid benefits
- Processed Medicaid billing and coding on the provider's state website
- Reconciled all payments were accurate and paid weekly
- Handled all denied claims
- Responsible for cash management of local operations that included resident and payroll accounts – balanced general ledgers by posting standard
- Adjusted journal entries, assisted in the preparation of monthly financials, reconciled monthly statements, performed month-end close for accounting modules
- Confirmed program eligibility, maintained resident leases and financial files (debits or credits issued)
- Verified, entered, and submitted employee time, processed, and submitted payroll information for biweekly payroll, maintained associate's files in compliance with federal, state, and local regulations, assisted with onboarding employees, performed required background checks, maintained OSHA logs, and compliance with COBRA, and coordinated associate benefits plans
- Handled companies ordering any supplies needed including office supplies
- Maintained shipping, receiving and inventory.
Reset Merchandiser
Rmsi Retail Merchandising
07.2016 - 10.2024
- This is a PT job that I loved to do for all the Northern Colorado area for Kroger Supermarket
- Reset specific store departments or entire stores and fully set up new stores according to planograms
- Changed shelves, racks, and displays to meet new schematic designs
- Moved merchandise from back storage to front end to maximize productivity
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs
- Arranged consistent shelves, bins, and racks at 10 locations by following established planograms
- Collaborated with store managers to determine the best placement for merchandise displays.
Property Management Assistant
Arsenio Ventures Holdings, LLC
05.2010 - 12.2018
- LIHTC 1 year, Affordable Housing, Section 8 – Processed new TIC Forms and LIHTC yearly renewals. Entered all information into Appfolio
- Screened prospective tenants to ensure they meet eligibility requirements
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Processed lease applications and renewals after final verification
- Responsible for digital and hardcopy format
- Completed final move-out walk-throughs with tenants to identify required repairs
- Handled tenant complaints promptly and appropriately for over 100 tenants, calling in repairpersons, and other support services
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated with legal counsel to resolve tenant disputes
- Coordinated appointments to show marketed properties
- Collected and maintained careful records of rental payments and payment dates
- Maintained all office procedures, handled accounts payable, accounts receivable and processed payroll in QuickBooks online. All tenants through Appfolio.
- Tracked daily census and balances, collected and applied payments, processed collection letters.
- (Multi-Family Over 100 Rental)
Administrative Accounting Assistant
Checkmark, Inc.
02.1998 - 05.2010
- Was responsible for all front-end administrative tasks and Accounts Payable, Accounts Receivable, and Payroll
- Including processing of 25 employees and client's A/P, A/R and Payroll
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements
- Maintained clean and organized files by keeping accounts payable records up to date
- Communicated with suppliers to reconcile invoice payments
- Used accounting software to prepare weekly and monthly financial reports
- Performed administrative and clerical duties such as word processing, data entry, faxing, and copying
- Increased office participation in extraordinary events by creating a newsletter with detailed calendars and other office updates
- Built and maintained excellent relationships with over 200 customers through timely responses to inquiries and going above and beyond to accommodate unusual requests
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Assisted coworkers and staff members with special tasks daily
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate degree - Business Administration
National American University - Rapid City Online
Rapid City, SD05.1992
Skills
- Administrative support
- Customer service
- QuickBooks
- AP/AR proficiency
- Inventory management
- Customer accounts management
- Payroll Processing
- Account Reconciliation
- Scheduling and calendar management
- 10 key data entry
- Project management
- Organizational skills
- Professional and Courteous
- Expert with the Most Current Software Applications
- Property management
Certification
- Certified - Medicaid Billing & Coding, 2019
- MCAS - Microsoft Certified Application Specialist, 2003
- ACE - Adobe Certified Expert, Photoshop, 2003
Timeline
Property Manager/Assistant Property Manager
Real Estate Personnell
03.2026 - Current
Business Office Manager
The Residence at Oakridge
01.2019 - 03.2026
Reset Merchandiser
Rmsi Retail Merchandising
07.2016 - 10.2024
Property Management Assistant
Arsenio Ventures Holdings, LLC
05.2010 - 12.2018
Administrative Accounting Assistant
Checkmark, Inc.
02.1998 - 05.2010
Associate degree - Business Administration
National American University - Rapid City Online