Microsoft Word, Excel
LOLITA STEVENS
Property Management
Dumfries,VA
Summary
Well-qualified Property Management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Diligent Property Management with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Positive and diligent property management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 16 years of real state experience paired with goal-oriented and performance-minded approach.
Seasoned Assistant property manager bringing proven skills in negotiating, preparing and finalizing lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant property manager position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Associate Degree
1
1
Bachelor Degree
1
1
Certification
Work History
Property Manager/Assistant Property Manager
Intersolutions Inc. (Temp Agency)
10.2020 - Current
- Work with different property like (Riverside Stations, River Oaks, Arlington View Terrace (Tax Credit), Courts of Mount Vernon, Arlington Oaks Condominium Tax Credit, Elevations One Tax Credit, (Potomac Woods Senior Living Tax Credit Assistant Property Manager) Hideaway Townhomes
- Responsible for maintaining the physical asset and maximizing the financial returns from the asset in accordance with the owner’s objectives. Work closely with the Regional Manager to complete these tasks; Assist Regional Manager and supervisors with special projects and administrative tasks.
- Supervise maintenance staff, including maintenance supervisor and any contract workers.
- In Absence of maintenance supervisor:
- Supervises scheduling of maintenance work including corrective and preventive maintenance.
- Establishes rotating schedule of personnel for emergency maintenance.
- Supervises all vacant apartment make-ready procedures.
- Makes regular follow-up inspections on maintenance work.
- Makes regular inspections of grounds, including all common areas; Ensure the timely payment of rents.
- Eliminate lost revenues due to vacancies.
- Process eviction notices and enforce evictions for non-payment of rent.
- Exercise sound judgment regarding property expenditures.
- Makes recommendations for physical repairs, replacements and/or improvements.
- Makes recommendations for supplies, materials, and equipment.
- Recommends expenditures, within budget allocations and solicits bids to purchase.
- Evaluates maintenance operations periodically to determine cost efficiency. Supervises Assistant Manager and/or leasing staff.
- Assists in preparation of advertising and marketing programs.
- Assists in preparation of regular market surveys.
- Assists in preparation of weekly and monthly reports.
- Provides for resident recruitment, selection, qualification, lease administration and apartment preparation for move-ins in accordance with corporate policies and procedures.
- Review all rental applications and lease forms for accuracy and compliance with resident policy.
- Makes recommendations to improve marketing and leasing programs.
- Ensure compliance with fair housing guidelines and HUD guidelines (where applicable). Supervises all on-site personnel, including any contract workers.
- Assists in preparation of management plan.
- Supervises maintenance of property files and records.
- Handles process for hiring and firing of personnel.
- Handles any emergency that may arise on site.
- Communicates all problems and makes recommendations to Regional Property Manager.
- Provides hands-on training for all new site employees.
- Tactfully handles all site personnel relationships.
- Supervises work performance of all site personnel.
- Implements HUD procedures, selection criteria, policy and procedures and is knowledgeable on issues pertaining to these.
- Serves as on-call representative providing evening, weekend, and holiday emergency service.
- Friendly, helpful, and considerate of all residents and must be able to communicate in English.
- Coordinates communication of information between the property and Quantum main office.
- Maintains petty cash receipts.
- Serves as the company’s representative (when directed) concerning city, county, state, and federal issues to the operation of the property.
- Assists with the annual budget preparation and monthly management reports.
- Review and approve bi-weekly payroll information in Payroll software on a timely basis.
- Process all invoices and submit to accounting in a timely manner.
- Performs any other duties that may be assigned by the Regional Manager.
Property Manager
Dell Realtor
Woodbridge, VA
06.2017 - 08.2020
- Strategic Management
- Oversees daily operations of apartment communities and successfully managed a team of 10 employees. Work with low-income housing, Section 8.
- Fostered and matured business relationships with owners, investors and vendors.
- Maintained 96.4% occupancy and 68% renewal retention rate in 2016 at a community with 409 units with multiple lease ups in our market.
- Accountable for all aspects of property operations including resident retention and satisfaction, revenue growth, expense control, growing NOI, and budget planning.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Property Manager
Jones Property Services
06.2007 - 05.2017
- Performs all tasks relating to leasing the property, such as showing the property to prospective residents, preparing lease packets, dealing with section 8 and public housing.
- Abides by and enforces the fair housing laws.
- Process invoices through docuware Yardi system handle the accounting and posting and rent payments. Processing vendor’s invoices
- Responds to telephone calls and email communication from residents and prospects. Coordinates maintenance requests with the service manager.
- Assist with collection of bad debt accounts aggressively work on resident retention through positive resident relationships assist the community manager in all duties as assigned. Made sure vendors invoices were processed correctly and payments went out.
- General knowledge of the social and economic issues associated with low- and moderate-income families in relation to housing issues.
Education
Business Math, Business English, Business Law, Accounting Typing II & Office Procedures, Word Processing, I
National Business School
Alexandria, Virginia01.1987
Bachelor of Science - General Management
Virginia University
Charlottesville, VA02-2013
No Degree - Advanced Grant Proposals, Excel 1, 2, 3
Northern Virginia Community College
Woodbridge, VA06-2005
Skills
- I am super-organized, energetic, detail oriented and love working with people, The Property Manager position is perfect for me As the Property Manager, I’m in charge of keeping all resident files up to date, collecting rents, dealing with delinquencies, reviewing and approving Statements of Deposit Accounts, and preparing and delivering legal and formal documents I also assist with the turnover process with new leases and lease renewals with existing residents who will adore me I will be the right person for the position 16 years of experience
- Preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community Working with 460 to 700 apartment units Tax Credit Maintains good public relations and interacts with clients’ customers, and co-workers in a positive, respectful, and professional manner at all times Provides authorization for payment of invoices
- Microsoft Word, Excel, PowerPoint, Access, Microsoft Publisher, Exchange, Costpoint, QuickBooks Pro, Peachtree, Simply Accounting, Peoplesoft 89, Adobe, PageMaker, Onesite Leasing & Rent, MRI, Yieldstar, Yardi Tax Credit, Yardi Payscan, Active Building, Compliance Depot, Lease lab, Entrata Boston Post Software
- Property management expertise
- Property tours and inspections
- Payment collection
- Financial budgeting and reporting
- Eviction procedures
- Property management
- Preparing property agreements
- Lease renewals
- Property accountability
- Tenant relations
- Rent collection
- Tenant and eviction laws
- Multi-family property management
- Staff management
- Administrative support
- Leasing and sales
- Fair housing mandates
- Unit vacancies
- Lease administration
- Eviction notices
- Fair housing compliance
- Property showing
- Problem-solving abilities
- Microsoft office
- Administrative leadership
- Time management
- Critical thinking
- Sale and rental recordkeeping
Accomplishments
- Increased occupancy rates from 78% to 98% in 4 months.
- Maintained occupancy rate at 100% for 5 months.
Certification
- ARM Accreditation
- CPM Accreditation
- LIHTC Accreditation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementHealthcare benefitsPaid sick leave401k matchPaid time offPersonal development programsCompany CultureStock Options / Equity / Profit SharingSoftware
Onesite Leasing & Rent, MRI
Yieldstar, Yardi Tax Credit, Yardi Payscan
Active building, Compliance Depot, Lease Lab, Entrata and Boston Post Software
Languages
English
Full Professional
Spanish
Limited Working
Turkish
Limited Working
Interests
Move up within the company
Timeline
Property Manager/Assistant Property Manager
Intersolutions Inc. (Temp Agency)
10.2020 - Current
Property Manager
Dell Realtor
06.2017 - 08.2020
Property Manager
Jones Property Services
06.2007 - 05.2017
Business Math, Business English, Business Law, Accounting Typing II & Office Procedures, Word Processing, I
National Business School
Bachelor of Science - General Management
Virginia University
No Degree - Advanced Grant Proposals, Excel 1, 2, 3
Northern Virginia Community College
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