Finley Donnelly
Bel Air,MD
Summary
Experienced professional with a proven track record of success at AT&T, consistently achieving top honors and recognition. Demonstrated excellence in productivity by consistently earning the highest overall scores on monthly reports. Recognized for delivering exceptional customer experiences, evidenced by consistently generating the highest number of positive impacts. Results-oriented individual with a strong commitment to delivering excellence in all aspects of customer service.
Overview
7
7
years of professional experience
Work History
Mobility Back Office
AT&T
08.2021 - 10.2024
- Work well with other representatives to resolve customer issues
- Working directly with customers who left bad reviews to improve customer satisfaction with the company
- Work efficently to resolve issues based off of frontline chats
- Working cases based off of lost/stolen equipment
- Researching accounts to prevent fraud and gaming to save the company money and prevent potential threats
- Correcting billing errors for many different types if customers and accounts
Assistant Manager
The Promenade Grill
08.2018 - 04.2019
- Handled meal preparation.
- Handled dish cleansing efficiently to support kitchen operations.
- Processed payments and managed cash flow.
- Processed incoming orders with accuracy.
- Conducted cash handling processes.
- Acquired comprehensive knowledge of the entire menu.
- Promoted adherence to workplace safety standards.
Cashier
Walmart
07.2017 - 03.2018
- Developed an inviting atmosphere for patrons.
- Managed financial transactions effectively.
- Managed inventory by organizing and replenishing stock.
- Resolved issues to ensure customer satisfaction.
- Finalized end-of-day register balancing.
Education
General Studies -
Harford Community College
Churchville, MD06.2020
Skills
- Time management
- Computer literacy
- Microsoft word
- Documentation review
- Microsoft excel
- Memorization
- Communication skills
Timeline
Mobility Back Office
AT&T
08.2021 - 10.2024
Assistant Manager
The Promenade Grill
08.2018 - 04.2019
Cashier
Walmart
07.2017 - 03.2018
General Studies -
Harford Community College
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