Finn Hagen

Host

Fresh Chef

01.2023 - Current

Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Developed rapport with regular patrons, fostering a sense of community within the establishment.
Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
Coordinated closely with event planners for successful execution of private functions held at the restaurant.
Streamlined check-in process for large groups or events by implementing a pre-registration system.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Monitored seating area and checked restrooms regularly to keep spotless.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assisted managers with quickly resolving service- and food-related issues.
Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Accommodated special seating requests for guests to enhance satisfaction.
Relayed guest comments or suggestions to manager on duty for further action.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Used cash registers and credit card machines to cash out customers.
Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Completed daily side work and opening and closing duties without fail.
Answered phone calls to take orders, give information and document reservations.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Seated patrons based on guest preferences and seating availability.
Backed up servers by checking on tables and retrieving items for guests.
Provided patrons with estimated waiting times during peak service hours.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Opened and closed seating sections according to volume of guests.
Promoted business loyalty by fostering positive customer relationships.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Advised customers about special offerings and menu items to help drive sales.
Delivered pick-up and curbside orders to guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.

Overview

Work History

Host

Education

No Degree - College Preparatory

Skills

Timeline

Host

No Degree - College Preparatory

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