Lola Parral
Huntersville,NC
Summary
Extensive experience in customer service at Fresh Chef Kitchen. Proven ability to multitask effectively while enhancing guest relations and satisfaction. Skilled in cash handling and complaint resolution as well as serving, consistently contributing to a positive team environment and ensuring seamless operations during peak hours.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Fresh Chef Kitchen
20609 Torrence Chapel Rd, Cornelius, NC
12.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Server
Fresh Chef Kitchen
20609 Torrence Chapel Rd, Cornelius, NC
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Service Worker
Jersey Mikes
20619 Torrence Chapel Rd, Cornelius,
06.2024 - 08.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cashier
Ositos
0700 North Main Street, Suite 124, Cornelius
08.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Lifeguard
Trident Pool Group
Hamptons Neighborhood Pool
05.2022 - 10.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
Education
Williams Amos Hough
Cornelius, NC06-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Handling complaints
- Personal presentation
- Reservation handling
- Guest relations
- Service prioritization
- Safe food handling
Certification
- First Aid/CPR Certified
Timeline
Food Service Worker
Jersey Mikes
06.2024 - 08.2024
Restaurant Hostess
Fresh Chef Kitchen
12.2023 - Current
Server
Fresh Chef Kitchen
08.2023 - Current
Cashier
Ositos
08.2023 - 09.2023
Lifeguard
Trident Pool Group
05.2022 - 10.2022
Williams Amos Hough