Lucas (Finnly) Smathers

Train CPR/FA for businesses after meeting to evaluate their needs based on industry and audience.

Train and certify people to become CPR Instructors.

Meet with clients regularly and coach them through life goals around mental health and personal success.

Facilitate weekly new hire orientation for employees across gaming, retail, food & beverage, hospitality, and administrative departments.

Develop and update training materials around orientation, department trainers and current employee skills to align with organizational goals, operational changes, and company standards.

Conducted ongoing guest service refresher trainings to reinforce service standards and elevate guest experience across departments.

Assist with onboarding processes including drug screening coordination, completion of hiring documentation, and new employee integration.

Promote and reinforce organizational core values, workplace culture, and guest service expectations through daily interactions and training initiatives.

Collaborated with leadership and department managers to identify training needs and implemented targeted learning solutions, fostering a culture of continuous improvement.

Maintain training records, monitor onboarding progress, and ensure compliance with company training requirements.

Develop and implement training content within the Learning Management System (LMS) to support onboarding, compliance, and ongoing employee development.

Gather data on current frontline employees' habits and skills and compile the information to present to management.

Additional responsibilities in

Monitor daily operations and incident response practices to ensure compliance with company policies and client safety standards.

Respond to abuse allegations and coordinate corrective actions while maintaining detailed QA/QI documentation and regulatory records.

Coordinate state retraining and intervention based on reports both internal and external reports.

Develop and lead onboarding and employee training initiatives, ensuring compliance with organizational standards, state requirements, and client-specific certifications.

Designed and facilitated training programs focused on employee development, operational performance, and leadership readiness.

Support managers in developing coaching, policy enforcement, employee relations, and performance management skills.

Collaborate with leadership and external state agencies to coordinate ongoing professional development and compliance training opportunities.

Evaluate training effectiveness through staff feedback, performance tracking, and continuous improvement initiatives.

Coordinate onboarding and training for new hires across multiple regions, providing ongoing coaching, mentorship, and operational support beyond orientation.

Guide employees to appropriate departments and resources while supporting performance development, problem-solving, and workplace success.

Train caregivers and management staff on company procedures, medication coaching, compliance standards, and best practices.

Collaborate with leadership teams to improve training effectiveness, employee readiness, and operational consistency across locations.

Facilitate professional development by coaching employees on communication, service quality, leadership skills, and advancement opportunities.

Manage annual training compliance for over 180 employees, ensuring adherence to state regulations and company standards.

Coordinate and schedule training sessions to meet onboarding requirements and fulfill ongoing annual training mandates.

Designed and facilitated a comprehensive 3-day orientation program for new hires, introducing core values, policies, and essential care practices.

Utilize state-mandated reporting systems to document staff training records and maintain audit-ready compliance documentation.

Developed and implemented an internal tracking tool to monitor training compliance by job role, improving oversight and streamlining administrative processes.

Ensure staff are trained in key areas such as person-centered care, safety protocols, and support strategies for individuals with developmental disabilities.

Implemented personalized care plans to meet specific needs and goals of clients.

Supported individuals with developmental disabilities in daily living activities to enhance independence.

Monitored client progress and reported changes to the care team for timely adjustments.

Facilitated communication between clients and healthcare professionals to ensure continuity of care.

Manage complex auto claims across 10+ states, ensuring compliance with state regulations, company policies, and total loss procedures.

Serve as the primary point of contact throughout the claim lifecycle, providing empathetic customer support and resolving high-stress situations professionally.

Process over $1M annually in vehicle damage and total loss payments while maintaining accuracy, efficiency, and attention to detail.

Collaborate with cross-functional teams, including appraisers, medical adjusters, and rental coordinators, to streamline claim resolution and improve customer experience.

Evaluate vehicle valuations, title documentation, and settlement procedures to support timely and effective claim outcomes.

Build and maintain customer relationships by resolving policy concerns, prioritizing service needs, and delivering personalized insurance support.

Use consultative sales techniques to identify customer needs, recommend appropriate products, and support agency sales goals.

Manage policy servicing, problem resolution, and administrative tasks while maintaining accuracy, compliance, and professionalism.

Collaborated with agency leadership to streamline daily operations, improve customer retention, and elevate client satisfaction.