Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fiona Baer

Murrieta,CA

Summary

Hardworking and motivated manager with years of experience and record of success in industry. Both businesses I have managed had record-breaking sales under my management. I work closely with employees to maximize productivity and optimize procedures. I am ready to fill in wherever is needed and solve any problem handed to me. I am not afraid to do the dirty work and what others do not want to do. I am a decisive leader with good planning and organizational skills.

Two fun facts about me outside of my work is that I am a trained cake decorator and I have performed in 10+ theater productions!

Overview

3
3
years of professional experience

Work History

Manager

Menchies
Murrieta, CA
08.2023 - 09.2024
  • Increased business sales leading to highest profits the business ever experienced in 10+ years. Record-breaking profits due to budget management, marketing, and implementing new business practices and products for better customer service.
  • Hired, trained, and supervised employees to maintain productivity and customer service levels.
  • Oversaw budget and cut costs by 20% for increased profits.
  • Responsible for maintaining the business, including scheduling, stock, technical issues, customer service complaints, or any problems employees faced on or off shift.
  • Great customer service leading to highest tips the business ever had in 10 years
  • Business sold last month due to great performance and value

Manager

Very Berry Frozen Yogurt
Wildomar/Murrieta, CA
01.2023 - 08.2023
  • Managed two locations, Wildomar and Murrieta. I was hired to help save their struggling business, which was going to close the month I was hired since they could not pay rent if I had not intervened. I developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction. They are still open to this day, due to the long-lasting changes I made to their business.
  • Improved their customer ratings from 2.3 to 3.7 on Yelp. (Has since gone down in my absence working at Menchie's.)
  • Doubled sales through reworking their business model, marketing to schools and families with coupons/sales, and fundraisers. Increased sales by changing customer service and cleaning practices.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Waitress

Dada Sushi
Murrieta, CA
11.2022 - 01.2023
  • Seated guests at tables, took orders for food and drinks and delivered them to guests, and prepared checks accurately and processed payments promptly.
  • Gave excellent customer service and further developed my people skills to give the best experience!

Assistant Manager

Menchies
Murrieta, CA
03.2022 - 01.2023
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved conflicts between team members in an effective manner.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed stock/product levels and became talented cake decorator!

Cook/Expo

Reading Cinemas Valley Plaza with IMAX
Murrieta, CA
07.2021 - 12.2021
  • Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Monitored inventory and promptly reported food items requiring reorder.

Education

High School Diploma -

Murrieta Valley High School
Murrieta, CA
06.2021

Driver's License/Insurance

DMV

Food Handler's Card

Riverside County Department of Environmental Healt

Professionally Trained Cake Decorator

Menchies

Skills

  • Personable and energetic
  • Open availability & on call for any problems
  • Financial manager: can oversee and cut costs without losing quality of service or product
  • Recruiting, hiring, training experience
  • Brings ideas for business growth and marketing strategies to meet profit objectives
  • Knowledge of Health Department requirements for the food service industry in California
  • Knowledge of Human Resources and Employment Laws and Regulations in California

Timeline

Manager

Menchies
08.2023 - 09.2024

Manager

Very Berry Frozen Yogurt
01.2023 - 08.2023

Waitress

Dada Sushi
11.2022 - 01.2023

Assistant Manager

Menchies
03.2022 - 01.2023

Cook/Expo

Reading Cinemas Valley Plaza with IMAX
07.2021 - 12.2021

High School Diploma -

Murrieta Valley High School

Driver's License/Insurance

DMV

Food Handler's Card

Riverside County Department of Environmental Healt

Professionally Trained Cake Decorator

Menchies

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