Melissa Groeschen

- Processed over 576,000 in product with average of 13,000 items sold weekly

- Built a clientele base from over a 100 mile radius through proper advertisement and customer relations with an average of 6,000 transactions monthly

- Generated 1.2 Million in annual sales

- Communicate and find solutions for needs, overstock and shortages with shipments

- Onboarding, hiring and firing to effectively build a team

-Manage product placement to achieve and increase sale goals

- Ensure proper training of pallet jack both manual and automatic

- Manage daily cash drawers, drops and bank runs

- Scheduling of effective teams to achieve set daily goals while utilizing payroll hours to better profit the store

• Managed and motivated employees to be productive and engaged in work
• Accomplished multiple tasks within established timeframes
• Maintained professional, organized, and safe environment for employees and clientele
• Resolved conflicts, actively listening to concerns and finding appropriate middle ground
• Maximized performance by monitoring daily activities and mentoring team members

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.