Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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ULISES MARTINS
Open To Work

ULISES MARTINS

Freeport,NY

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer representativeSupervisorPackaging and HandlerMeat Department Clerk

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Freeport, NY
Open to relocation: Yes

Salary Range

$23/hr - $30/hr

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchHealthcare benefitsPersonal development programsCompany CultureCareer advancementTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work week

Summary

After 13 remarkable years, I have built a strong foundation of expertise, loyalty, and proven results. I have tackled daily challenges, led major projects, and mentored emerging talent, consistently delivering impactful work, adapting to changing demands, and earning trust from teams and leadership. This milestone reflects not just the passage of time but my resilience, growth, and the tangible value I have contributed. Here's to many more years of achieving goals and making a strong impression. I am a General Manager with over 13 years of experience in operations and people management, overseeing high-volume retail and food service environments. I have improved customer satisfaction through process enhancements and staff coaching while maintaining strict quality and safety standards. My goal is to drive operational excellence, reduce wait times, and develop high-performing teams.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Manager

Dunkin' Donuts Franchising
Freeport, NY
01.2013 - Current
  • Multitasked effectively during peak hours by managing drive-thru, front counter, and back-of-house duties simultaneously, reducing average wait times and improving order accuracy.
  • Provided outstanding customer service to over 200 guests per shift, maintaining satisfaction ratings of over 95% by attentively taking orders, offering personalized suggestions, and swiftly resolving issues.
  • Prepared and served a diverse range of hot and cold drinks (coffee, lattes, iced beverages, frozen drinks), donuts, breakfast sandwiches, and baked goods while meticulously adhering to Dunkin’ recipes and quality standards.
  • Operated the POS/cash register system to accurately process transactions, managed cash and credit payments, and balanced drawers with no discrepancies at the end of each shift.
  • Maintained a clean, organized, and sanitary work environment by following all food safety and health regulations, performing frequent cleaning of counters, equipment, and dining areas.
  • Worked with team members to restock supplies, prepare ingredients, and efficiently complete opening and closing checklists.
  • Trained four new hires on company procedures, drink preparation, and customer service standards, enabling them to achieve full productivity within two weeks.

Supervisor

CVS Pharmacy
Freeport, NY
01.2019 - 01.2020
  • Managed customer concerns and returns professionally, contributing to high satisfaction levels and repeat business during peak hours and promotional periods.
  • Trained employees in proper work procedures and performance strategies to optimize operations
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Delivered friendly and efficient customer service to a diverse clientele in a busy retail pharmacy. Greeted customers, found products, and answered inquiries to ensure a positive shopping experience.
  • Processed transactions at the register accurately, including cash, checks, credit/debit cards, and coupons, while adhering to company policies for accuracy and security.
  • Helped with front-end and store upkeep by restocking shelves, facing merchandise, organizing displays, removing expired items, and handling go-backs and planos.

Packaging and Handler

UPS
Garden City, NY
01.2018 - 01.2019
  • Followed verbal and written instructions from supervisors to support the overall efficiency of the warehouse and achieve team goals.
  • Loaded and unloaded packages from delivery trucks and conveyor systems, safely and efficiently handling items over 70 lbs to meet strict daily sorting deadlines and ensure on-time delivery.
  • Sorted, scanned, and organized packages by destination, size, and priority with handheld scanners and labeling systems, ensuring precise routing and minimizing misroutes in a high-volume hub.
  • Checked packages upon receipt for damage and reported problems quickly, supporting quality control and helping to reduce claims or delays.
  • Collaborated with team members during peak shifts (including pre-load and unload operations) to process thousands of packages per shift while adhering to UPS safety protocols and wearing required PPE.
  • Kept the work area tidy and safe by clearing debris, securely stacking pallets, and adhering to warehouse housekeeping standards.

Meat Department Clerk

Stop & Shop
Merrick, NY
2015 - 2015
  • Delivered friendly and efficient customer service by carefully bagging groceries, correctly separating items (like cleaning supplies from food), and assisting customers with carrying their items to vehicles when needed.
  • Kept checkout areas clean and organized by wiping counters, sweeping spills, and restocking bags and supplies, all to ensure a positive shopping experience.
  • Assisted cashiers during busy times by helping with transactions, managing returns and exchanges professionally, and ensuring a smooth front-end flow.
  • Completed go-backs by returning misplaced items to their shelves and supporting basic merchandising tasks such as facing products and removing outdated items.
  • Adapted to a fast-paced grocery environment by managing high-volume shifts, seasonal promotions, and team coordination to fulfill daily store requirements.
  • Maintained safety and sanitation standards by properly handling perishable items and keeping the workspace clean.

Education

High School Diploma -

Freeport High School
Freeport, NY
09.2009 - 07.2013

Skills

  • Problem Solving
  • Product Scanning
  • Customer Service
  • Attention to detail
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Communication
  • Clear and Calm Thinking
  • Punctual
  • Curiosity & Lifelong Learning
  • Analytical Thinking / Critical Thinking
  • Emotional Intelligence
  • Leadership

Honest and Dependable

Product Scanning

Customer Service

Attention to detail

Teamwork and Collaboration

Strong Work Ethic

Communication

Clear and Calm Thinking

Punctual

Curiosity & Lifelong Learning

Affiliations

Gentlemen’s Club, Freeport High School

Timeline

Supervisor

CVS Pharmacy
01.2019 - 01.2020

Packaging and Handler

UPS
01.2018 - 01.2019

Manager

Dunkin' Donuts Franchising
01.2013 - Current

High School Diploma -

Freeport High School
09.2009 - 07.2013

Meat Department Clerk

Stop & Shop
2015 - 2015

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