Rene Beauplan
Palm Bay
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Manager
Auntie's Anne's Sawgrass Mall
Sunrise
11.2020 - 05.2025
- Clean
- Customer service
- Cooking
- Supervised daily operations of busy mall location ensuring smooth service.
- Managed inventory levels, ensuring timely replenishment of supplies and ingredients.
- Implemented marketing promotions to increase foot traffic and enhance customer engagement.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Oversaw cash handling procedures, ensuring accuracy in transactions and reporting.
- Streamlined workflow processes to optimize efficiency during peak hours of operation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained and mentored staff on customer service and product preparation standards.
Education
Computer Network Technician - CNT
Florida Career College
Lauderdale Lake, FL06.2021
Skills
- Advanced troubleshooting skills and detailed documentation
- Network services and design
- Microsoft Certified Professional in Windows Server Infrastructure
- UNIX/Linux
- Understanding of computer networks as they relate to small office, home office design and implementation
- Windows operating systems
- PC repair, upgrades, design
- Detail oriented, ability to work well in teams as well as independently
- Windows Servers
- Strong proficiency with computer hardware and maintenance
- Solid understanding of Microsoft Office, Microsoft Office 365, Microsoft Access, and Desktop Operating Systems
- Exceptional customer service and tactful conflict resolution skills
- Effective problem solving and time management skills
- Basic Network Security
- Inventory management
- Customer engagement
- Cash handling
- Workflow optimization
- Customer service management
- Conflict resolution
- Effective communication
- Problem solving
- Goal setting
- Time management
- Complex Problem-solving
- Customer relationship management (CRM)
- Workforce management
- Data analysis
- Clear communication
- Customer service
Timeline
Manager
Auntie's Anne's Sawgrass Mall
11.2020 - 05.2025
Computer Network Technician - CNT
Florida Career College
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