Fiona Fang
Oceanside,NY
Summary
Excellent leadership, educational, and management skills; strong sales abilities, customer service skills, and outstanding communication skills. Two years as assistant business Manager at Bloomingdale’s 59th at Chanel. Three years of experience as a Macy’s Executive Manager at Chanel. 1 1/2 years of managing SK-II counter, and received several achievement rewards from Macy’s and SK-II. NYS Esthetician License. Fluent in Mandarin and English.
Overview
13
13
years of professional experience
Work History
Assistant Business Manager
Bloomingdale’s 59th Chanel
08.2021 - Current
- Collaborated with BM to devise and execute a strategic plan throughout the year
- Worked with BM to lead and support the team on the sales floor, creating a positive work environment and achieving sales goals
- Assisted BM with the teams in both mid-year and year-end reviews
- Participated in the new hire interview process and was the onboarding point person
- Collaborated closely with retail partners to ensure that events and promotions were aligned and regularly communicated team performance to goals and other essential topics
- Addressed and resolved client situations by company standards
- Ensured successful preparation and execution of floor inventory and assisted the designated Stock Associate with stockroom inventory
- Won a Bloomingdale’s Golden B award in 2023
- Developed relationships with VM and home office teams to support the counter's needs
- I was responsible for managing operations, which included ordering necessary supplies and coordinating with the department to place stock orders
- Actively involved in 2 ERG organizations and served as an Ambassador of the Merci program, assisting the team in understanding and utilizing the program to recognize their colleagues.
Executive Training Manager
Macy’s Herald Square at CHANEL
05.2018 - 07.2021
- Manage both Chanel Beauty and Fragrance for the #1 account in the US
- Coach and develop the team by reviewing the team’s metrics on a weekly basis
- Educate and motivate a team of 24 advisors on productivity and utilize Inside Beauty tool
- Coordinate banner events and achieve the plan in 2019
- Increase My Client repeat sales to 15.9% versus 7.8% YTD and boost overall sales by $50k versus Plan YTD
- Touch base with the team on a daily basis to monitor events and sales goals
- Initiate recognition of the team and offer feedbacks to obtain more effective results
- Lead by example on the floor to provide exceptional customer services and reconcile conflicts.
Counter Manager
Macy’s Herald Square at SK-II
08.2016 - 04.2018
- Reviewed and analyzed business performance on a daily, weekly and monthly basis
- Was Responsible for the team accountability for creating events on product knowledge
- Challenged the team to use My Client system to create key events
- Increased sales by 17% versus Plan YTD in 2017
- Leaded the counter to be the Store of the month for the US two consecutive months in 2017.
Beauty Advisor
Macy’s Herald Square at Origins
06.2011 - 08.2016
- Performed facials and applied makeup on clients
- Assessed and educated clients about skincare and makeup knowledge
- Trained new hires.
Education
Cosmetology and Nail technician (Licensed) -
Bao Yan Mei Rong Meifa School
08.2008
Bachelor of Science, Computer Science -
Ji Lin University
08.2006
Skills
- Assignment Delegation
- Strategic Initiatives
- Logistics
- Inventory Management
- Documentation And Reporting
- Customer Service
- Retail Operations Management
- Issue Resolution
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Assistant Business Manager
Bloomingdale’s 59th Chanel
08.2021 - Current
Executive Training Manager
Macy’s Herald Square at CHANEL
05.2018 - 07.2021
Counter Manager
Macy’s Herald Square at SK-II
08.2016 - 04.2018
Beauty Advisor
Macy’s Herald Square at Origins
06.2011 - 08.2016
Cosmetology and Nail technician (Licensed) -
Bao Yan Mei Rong Meifa School
Bachelor of Science, Computer Science -
Ji Lin University
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