Fiona Gallinagh
Fredericksburg,TX
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate
Dunnes Stores
07.2022 - Current
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Operated point-of-sale systems accurately to process payments from customers.
Retail Cashier
Marks and Spencer
07.2020 - 06.2022
- Organized the checkout area to ensure all items were stocked properly.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Assisted customers with product selection and answered any questions they had.
- Processed cash, credit, and check payments accurately and efficiently.
- Greeted customers in a friendly and professional manner.
Reservation Sales Agent
Princess Cruises
Santa Clarita, CA
10.2009 - 03.2020
- Answered incoming calls and emails from customers to provide information on hotel services, rates and availability.
- Responded promptly to customer inquiries and requests in a professional manner.
- Processed reservations by entering relevant data into the system accurately and efficiently.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and policies.
- Suggested additional services based on customer needs to increase revenue opportunities for the company.
- Upsold additional products or services when appropriate to maximize revenue opportunities for the company.
- Ensured that all customer interactions are handled in accordance with established standards of quality and performance.
- Verified credit card details prior to processing reservation requests.
Sales Associate
La Quinta Resort & Club
La Quinta, CA
06.2006 - 10.2009
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Certificate - Massage Therapy
Massage School of Santa Monica
09-1999
High School Diploma -
St Columba's College
06-1983
Some College (No Degree) - English Language Teacher
TEFLWORLDWIDEPRAGUE
Skills
- Loss Prevention
- Regulatory Compliance
- Money Handling
- Display Setup
- Order Processing
- Customer Service
Accomplishments
- Awards for exceeding Sales Targets.
Timeline
Retail Sales Associate
Dunnes Stores
07.2022 - Current
Retail Cashier
Marks and Spencer
07.2020 - 06.2022
Reservation Sales Agent
Princess Cruises
10.2009 - 03.2020
Sales Associate
La Quinta Resort & Club
06.2006 - 10.2009
Certificate - Massage Therapy
Massage School of Santa Monica
High School Diploma -
St Columba's College
Some College (No Degree) - English Language Teacher
TEFLWORLDWIDEPRAGUE
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