Fiona Ike
Columbus,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experience within both the retail and conservation world. Motivated and proactive professional with key strengths in time management, teamwork, communication, and leadership.
Overview
4
4
years of professional experience
Work History
Peer Leader
Youth Conservation Corps - Mount Rainier
06.2023 - 08.2023
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Maintained trails through general tasks such as brushing, draining, snow shoveling, dry stone masonry, assisting in rigging operations, hazard tree removal, check step installation, invasive plant removal, water and insect sampling, and search and rescue operations.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Worked in a safe manner with tools like shovels, handsaws, crosscut saws, loppers, pulaskis, single and double jacks, grubbers, rock bars, rock nets, pick mattocks, rakes, silky saws, and mcleods
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Retail Specialist
REI
10.2022 - 06.2023
- Took opportunities to grow within the company, ie, receiving training in Shipping and receiving, cash register, and apparel and shoes.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted in raising money for the Coops action fund that provides resources for conservation projects.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
Trail Crew Member
Youth Conservation Corp- Mount Rainier
06.2022 - 08.2022
- Maintained trails through general tasks such as brushing, draining, snow shoveling, dry stone masonry, assisting in rigging operations, hazard tree removal, check step installation, invasive plant removal, water and insect sampling, and search and rescue operations.
- Pursued learning opportunities to advance knowledge and take on a leadership position.
- Developed strong cooperative relationships with coworkers and managers.
- Worked in a safe manner with tools like shovels, handsaws, crosscut saws, loppers, pulaskis, single and double jacks, grubbers, rock bars, rock nets, pick mattocks, rakes, silky saws, and mcleods
Guest Service Advocate
Target
11.2021 - 06.2022
- Greeted each customer and solved all issues and complaints via face-to-face, or on phone.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales.
- Mentored new team members on sales software system operation.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
Dog Care Volunteer
Columbus Humane Society
03.2019 - 05.2022
- Exercised animals regularly with walks and rigorous play activities.
- Coordinated schedules to optimize care for multiple pets each day.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness or injury and communicated concerns to Veterinary staff.
- Followed pet care instructions for dietary needs and medication regimens.
- Trained animals in behavioral compliance or other special routines or commands.
Education
Bachelor of Science - Environmental Science
Ohio State University
Columbus, OHCurrent
High School Diploma -
Columbus Alternative High School
Columbus, OHCurrent
Skills
- Proactive Problem-Solving
- CPR and First aid certified
- High work ethic and positive attitude
- Trails and Conservation Experience
- Adaptable and Flexible
- Workflow Efficiency
- Customer and Manager Satisfaction
Timeline
Peer Leader
Youth Conservation Corps - Mount Rainier
06.2023 - 08.2023
Retail Specialist
REI
10.2022 - 06.2023
Trail Crew Member
Youth Conservation Corp- Mount Rainier
06.2022 - 08.2022
Guest Service Advocate
Target
11.2021 - 06.2022
Dog Care Volunteer
Columbus Humane Society
03.2019 - 05.2022
Bachelor of Science - Environmental Science
Ohio State University
High School Diploma -
Columbus Alternative High School
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