Fiona Johnson
Miami,FL
Summary
Dynamic professional with extensive experience at Amazon in quality assurance and customer satisfaction. Expertise in shipping coordination and route optimization, leading to improved delivery timelines. Strong commitment to safety compliance and promoting diversity and inclusion in the workplace. Proven ability to communicate effectively and organize tasks efficiently to meet challenges head-on.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Independent Contractor
Amazon
Miami, FL
01.2021 - Current
- Directed quality control initiatives to uphold high customer satisfaction standards.
- Coordinated timely shipping of products and services to customers.
- Identified customer needs quickly and efficiently.
- Delivered packages punctually, ensuring exceptional customer service and support.
Mail Carrier
USPS
Miami, FL
06.2007 - 03.2023
- Delivered mail and packages along assigned routes efficiently.
- Operated postal vehicles safely while adhering to safety regulations.
- Ensured timely delivery of all mail items on a daily basis.
- Collaborated with team members to enhance route efficiency.
- Conducted routine vehicle inspections to maintain operational safety.
- Provided friendly customer service and addressed mail-related inquiries.
- Scanned packages for delivery tracking and confirmed receipts.
- Handled undeliverable mail in compliance with established procedures.
Education
High School Diploma -
Miami Northwestern Senior High
Miami, FL06-2001
Skills
- Quality assurance and control
- Shipping coordination
- Customer needs analysis
- Route optimization
- Safety compliance
- Customer satisfaction
- Effective communication
- Time management
- Organizational skills
- Diversity and inclusion
- Customer focus
- Ethics and integrity
- Accountability
- Compliance management
- Corporate governance
- Self-awareness
- Documentation skills
- Management development
- Resilience and persistence
Languages
English
Professional
Certification
- Business Name : 4 J.E.T LLC (Active)
- EIN (Active)
- HIPPA Certification (Active)
- Bloodborne Pathogens Certifications (Active)
References
References available upon request.
Timeline
Independent Contractor
Amazon
01.2021 - Current
Mail Carrier
USPS
06.2007 - 03.2023
High School Diploma -
Miami Northwestern Senior High
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